Field Service Specialist II

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Job Description 

The Field Service Specialist II is an experienced field professional responsible for the commissioning, troubleshooting, and optimization of Copeland control systems and refrigeration equipment. This role demands a deep understanding of refrigeration system operation, control strategies, and integration with HVAC and building management systems. Field work will be required with extensive overnight travel. The Field Services Specialist II is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.  

AS A FIELD SERVICE SPECIALIST II, YOU WILL: 

• Commission and verify control systems for refrigeration and HVAC applications (E2, E3, Site Supervisors, etc).  

• Troubleshoot system issues both on-site and remotely, ensuring optimal performance.  

• Develop and modify controller programs from I/O legends or existing sequences.  

• Execute new store commissioning and remodel commissioning projects, ensuring all documentation is completed accurately.  

• Provide site-level customer support and training for contractors and end users.  

• Review and interpret store prints, electrical schematics, and project specifications.  

• Coordinate with Project Managers, Engineers, and Technical Support on project execution.  

• Maintain strong working knowledge of third-party control systems and network integrations.  

• Ensure all work meets safety and compliance standards.  

REQUIRED EDUCATION, EXPERIENCE, & SKILLS: 

• 3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.  

• Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).  

• Knowledge of building automation systems and HVAC control logic.  

• CO₂ trans-critical or cascade system experience highly preferred.  

• Proficiency with Modbus, BACnet, and other communication protocols preferred.   

• Computer skills including Microsoft Office products, databases, Internet software, E-mail, Windows, etc.   

• Proven ability to work independently and manage multiple site assignments.  

• Ability to travel up to 85–90%.  

• Legal work authorization in the United States - Sponsorship will not be provided for this role  

Remote Work Arrangement:   

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copel