Principal Technical Program Manager, SMB

Build the first modern logistics platform

The opportunity:

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

Flexport is building the first modern logistics platform to make global trade easier for everyone. We are solving complex problems on a global scale, and disrupting a multi-trillion dollar industry that has remained stubbornly unchanged.

Small and Midsize Business (SMB) Engineering

Flexport's mission is to make global trade easy for everyone.

While developments in ec-ommerce and marketplace technology have enabled millions of small and medium-sized businesses (SMBs) to source goods and reach consumers globally, these businesses still struggle to participate in the highly manual and legacy world of global trade. We believe entrepreneurs should be focused on growing their business instead of having to worry about the intimate mechanics of freight forwarding. At Flexport, we aim to build SMBs a platform to make shipping from and to anywhere an easy and seamless experience that just works!

The Flexport SMB team is focused on taking care of this undifferentiated heavy lifting and leveling the playing field using tech instead of human touch. We want to make the experience so simple and easy that re-stocking an item for sale is a one click action, instead of the days of effort it takes today! Come distill the complicated world of Global Trade down to make it accessible to everyone and give entrepreneurs the powers of industry titans.

We’re looking for a Principal Technical Program Manager who will help us realize the SMB vision. You’ll work alongside other self-starters interested in solving complex real-world problems and making global commerce more efficient. You will create solutions that ensure the best data quality and provide transparency to our customers to move their goods around the globe efficiently and on time.

You Will

• Partner with engineering, product, and business stakeholders to orchestrate the delivery of the company’s most critical initiatives
• Drive cross-functional planning and development, ensuring that program tasks are complete on time, and managing resource, scope, and quality constraints
• Clarify ambiguities in product requirements and drive the development of technical requirements
• Identify and manage cross-team technology dependencies and align teams on roadmaps to ensure timely delivery of initiatives.
• Provide transparency and communication to key stakeholders about program status, risks, and changes in plans
• Proactively identify and remove blockers for the product and engineering teams, and manage stakeholder expectations.
• Understand the technical architecture of the solution, analyze data to identify root causes of problems, and partner closely with engineers to resolve technical impediments
• Facilitate discussions, decision making, and conflict resolution
• Determine people, processes, and technical solutions to address issues
• Establish effective working models and mechanisms for the larger organization, e.g., drive OP, establish a regular cadence for managing by objectives

You Should Have

• A strong track record of delivering results into production for your customers 
• Ability to effectively manage ambiguity and competing priorities to help teams prioritize and focus
• A data- and metrics-driven mindset
• Strength in project/program planning, organization, and time management
• Self-motivation and ability to work independently
• Ability to roll up your sleeves and get things done; a strong owner where no task is beneath you 
• Excellent written and verbal communication 
• Strong understanding of software product development and software architecture concepts
• 10+ years of technical program management or equivalent experiences, including management of large-scale programs
• A bachelor’s degree in Computer Science/Engineering or a related discipline

Bonus Points If You Have

• Experience working in supply chains, global logistics, finance, or the measurement and optimization of software systems and development processes.
• Experience driving machine learning-based solutions to tackle complex problems
• Experiences demonstrating strong strategic thinking 
• Effect