Global Deal Governance Content Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.  

Job Description

Your Career

We are seeking a highly organized and detail-oriented Global Deal Governance Content Manager to create and maintain comprehensive documentation for our global deal governance teams. This role is crucial for ensuring consistent processes, efficient enablement, and effective communication across the organization. You will be responsible for developing and maintaining a centralized knowledge base, providing documentation for system and process enhancements, and ensuring timely dissemination of critical information regarding issues and workarounds.

Your Impact

• Documentation Creation and Maintenance: Create and maintain centrally accessible and standardized documentation for global deal governance teams, including process flows, policy guidelines, training materials, and FAQs. This involves collaborating with various stakeholders to gather information and ensure accuracy and completeness.

• Enablement Documentation: Provide clear and concise documentation for enablement sessions on enhancements to systems and processes for global GTM governance and operations teams. This includes creating user guides, training materials, and release notes.

• Issue and Workaround Documentation: Document known issues and workarounds, ensuring proper dissemination to global teams through appropriate channels (e.g., knowledge base, email updates, team meetings). This includes tracking issue resolution and updating documentation accordingly.

• Knowledge Base Management: Manage and maintain the central knowledge base, ensuring information is easily searchable, up-to-date, and accessible to all relevant stakeholders.

• Collaboration and Communication: Collaborate with cross-functional teams, including Sales, Legal, Finance, and IT, to gather information and ensure documentation aligns with business needs. Communicate effectively with global teams to ensure they are aware of updates and changes.

• Process Improvement: Identify opportunities to improve documentation processes and workflows, contributing to increased efficiency and knowledge sharing.

• Version Control: Maintain proper version control of all documentation to ensure accuracy and avoid confusion.

   

Qualifications

Your Experience

• Bachelor's degree in Business Administration, Communications, or a related field.

• Proven experience in technical writing, documentation, or knowledge management.

• Excellent written and verbal communication skills.

• Strong attention to detail and organizational skills.

• Proficiency in documentation tools and software (e.g., Confluence, SharePoint, Google Docs).

• Experience in sales operations or deal desk is a plus.

• Experience working with global teams is a plus.

Additional Information

Compensation Disclosu