Account Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Midnight Oil (moagency.com), part of The Imagine Group, is strategically located in "the heart of Hollywood" in Burbank, CA, and is a creative, and specialty print production partner to the majority of theatrical and streaming studios, with relationships often measured in terms of decades, not years. We uniquely and conveniently combine our Studio and Print Production capabilities all under one roof in our 120,000 square feet facility, with an Amtrak stop and the Burbank Airport directly across the street. However, our “secret ingredient” is simply our people … we have the best, most passionate, most capable team of 150 motivated employees who always deliver exceptional solutions to our clients as we aren't satisfied being anything short of the best. We shape creative ideas by making them better and bringing them to life in virtually any media format, on-time, and to the highest standards of quality. And we do things the right way as our culture of mutual respect, transparency, collaboration, and a strong commitment to diversity and inclusion makes MO a great place to work.

Position Summary:

The Account Manager, Production oversees all campaigns and projects for assigned clients from a production point of view. This role is dedicated to ensuring the highest level of client service and seamless execution of production projects, along with collective accountability for scope, schedule, quality and budget. The Account Manager, Production works with fellow Account Managers, Project Managers and other support staff to ensure campaigns/projects meet or exceed client goals from a quality and delivery perspective. This role works with and reports to the VP, Sales & Account Management.

Location: This position will be onsite, and based out of our Burbank, CA office.

Essential Functions and Responsibilities:

• Oversee and be accountable for all campaign and project work, focused on Production, for assigned clients with a lens on external-facing client service.
• Partner with Account Director (relationship owner) of assigned account to understand client goals and Key Performance Indicators.
• Own the day-to-day workflow of campaigns and projects to keep Account Directors focused on sales. Account Directors secure the opportunity, the Account Manager, Production sets the project up for success and ensures triple-A delivery.
• Lead, motivate, and set clear expectations with Project Managers and other account team members to consistently provide above-and-beyond levels of client service.
• Direct production work through the support team to ensure success.
• Be present, on-site, to drive project workflow through appropriate department.
• Work fluently within Adobe Workfront/iQuote/Monarch to create campaigns/projects, develop estimates, manage client facing schedules and bill.
• Work with assigned Account Director to plan the bi-weekly forecast to understand client demand to the fullest and assign appropriate resources to accomplish the work.
• Stay in lockstep with the assigned Account Director to understand macro client strategic business goals and changes.
• Establish a strong relationship with assigned clients. Build trust over time.
• Understand all account strategies for the assigned client, including account operating budgets, forecasts, and financial reports to ensure proper support teams are in place and driving toward business goals.
• Prioritize billing/profitability for assigned account, with a clear understanding of all monthly, quarterly, and annual billing.
• Work with finance to deliver all client-specific data for reporting.
• Liaise with other peer-level Account Managers for continuous improvement and to ensure day-to-day processes align with client goals and stay consistent.
• Lend help to other clients in times of light work on dedicated client by focusing on standard work.
• Work alongside VP, Sales & Acct Management as part of the strategic team to grow and improve client service and relationships.
• Provide relevant updates to heads of Creative and Operations regarding a