Patient Account Representative / Billing

Come join our team as a Patient Account Representative at CenterPointe Hospital-St. Charles! We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community, this position is right for you!

At CenterPointe Hospital-St. Charles, we specialize in life-changing care for adolescents, adults and senior adults. Inpatient and outpatient treatment are provided for a range of mental health and substance abuse disorders.

We offer a full suite of benefits ranging from:

• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off
• HSA & FSA
• Company Paid Basic Life & AD&D
• Disability
• 401(k) Retirement Plan - with company match
• Employee Assistance Program/Employee Discount Program

Pay Range:

• Starting range of $20.00 per hour

Shift times:

• Hours/shifts available - Full time, Monday - Friday 8am - 4:30pm

 

The Patient Account Representative II maintains follow-up and collection activity including letters, telephone and personal contact. Maintains patient financial file and documentation, advises, informs and assists the patient/guarantor/family in regard to hospital financial policies. Performs other various clerical responsibilities as may be assigned. Identification of problem or un-collectible accounts required.

Demonstrates Competency in the Following Areas:

• Spot-checks documentation to ensure accuracy to ensure that all balances are correct before mailing to patient/guarantor.
• Is responsible for follow-up on all assigned accounts of in-house and/or discharged patients.
• Maintains and keeps current accounts assigned to collection work list to ensure a prompt follow-up.
• Begins follow-up on accounts no less than 20 days from billed date and continues every 14 days or less as required.  (When working accounts with multiple unpaid cycles/claims all cycles must be worked.)
• Clearly documents in the patient accounting system every contact made to or by third party payor, patient, family or employee.
• Advises Business Office Manager of problem payors and/or accounts at time an issue is identified which may result in non-payment of claims.
• Monitors and records all payments made on patient accounts, prorates balance to next payor or patient, and changes financial class appropriately.
• Notes payment discrepancies and resolves within 48 hours.
• Identifies inaccurate guarantor/admit data to Business Office Manager if consistent to ensure appropriate corrective action at front end occurs.
• Is responsible for making sure that accounts have been properly worked before moving to next financial class for insurance or patient responsibility.
• Audits for accuracy and prepares all adjustments and/or refunds within 48 hours of discrepancy being identified and submits to manager for approval according to established departmental procedures.
• Scans or submits information to be scanned in patient files as needed to keep all supporting documentation.
• Performs any other duties as assigned by the Business Office Manager.
• Verifies and submits to Biller any additional information needed when billing (claim forms, EOBs, Medical Records, etc.)
• Sends request to patient for any necessary information (claim forms, account status, coordination of benefits, divorce decrees, termination of benefits letters, etc).
• Timely request bills for all secondary insurance and request re-files for any missing or lost bills.
• Correspondence is answered within 48 hours of receipt.
• Reports any backlog to Business Office Manager; works with Business Office manager to resolve that backlog.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. 
• Three or more years’ prior admissions and or collections experience in a hospital setting required.
• Psychiatric experience preferred.