Asset Protection Project Analyst

Overview

We are seeking a Project Analyst of Asset Protection Technology to join Burlington! This position will assist the IT Field Service team and will be the local point of contact for Burlington business partners and third-party vendors as well as incident escalation. The Project Analyst must have a firm understanding and working knowledge of Asset Protection Technology and store development duties within a retail environment. You must be able to work well with the management team and have the ability to communicate and work with technical and non-technical staff to resolve and drive issues.

 

You will review technical drawings, create action plans, and manage and coordinate asset protection projects/ store development projects, including new stores, remodels, relocations, refreshes, special projects, closings, and other support activities. This position is dedicated to identifying, researching, and resolving complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Should be an independent, self-starter with the ability to prioritize multiple responsibilities.

 

 

A Day in the Life:

• This position will work directly with all areas of AP and other corporate pyramids, including Stores, Planning, Marketing, Construction, Facilities, Corporate Store Operations, and Field partners.
• Take independent action to troubleshoot issues and system problems, bringing them to a successful resolution.
• Will help identify opportunities and implement new technology needed to improve productivity while reducing costs and improving the associate experience.
• Ability to communicate and work with technical and non-technical staff to resolve issues and share knowledge.

Strategic Planning and Leadership

• Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third-party vendors and supplies to achieve SLA.
• Coordinate plans and schedules between field and corporate partners
• Support newly deployed hardware and software.
• Analyze incoming user and corporate requests to determine areas needing operational improvement/ development, assisting in process redesign and documentation as needed for new technology or deployment procedures in a collaborative forum.
• Perform planning and scheduling duties consistent with store development projects.
• Assist in creating, maintaining, and providing procedural documentation.
• Ensure proper communications and transparency around issues, problems, and events. 
• Perform related duties consistent with the scope and intent of the position.
• Communicate with store management to address any unreported issues or concerns.
• Provide recommendations that could help improve the store’s AP Technology deployment, appearance, and utilization.
• Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager.
• Attending meetings remotely or on-site as scheduled by the AP Manager, Technology.

Support

• Drive lasting solutions to known issues/problems and drill into the root cause.
• Partners, as required, with members of a given team or other AP Teams as appropriate to ensure problem resolution is obtained and, if necessary, the root cause is identified.
• Work diligently to enhance or improve business processes.
• Coordinate and perform validations for modified or new systems.
• Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process.
• Provides ideas and solutions to prevent reoccurring problems and support incidents that impact client computing support and overall employee productivity.
• Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate.

 

You’ll Come With:

• High School diploma required. Bachelor’s degree in computer science or appropriate related field preferred.
• Technical certifications are not required but are highly desired.
• 5-7 years’ work experience in a related retail environment.
• Project Management experience
• Retail technology experience

      Skills & Abilities:

• Deliver lasting solutions (reliable and stable)
• Ability to troubleshoot hardware and software issues.
• Good technical knowledge of current network hardware and standards.
• Ability to effectively prioritize and execute tasks in a high-pre