Accounts Receivable Specialist

Who We AreArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We WantOur explosive growth is your opportunity to start or accelerate your career in a high-impact, Accounts Receivable Specialist role on our finance team.  We’re looking for candidates willing to go above and beyond to deliver the results, service and experience that we pride ourselves on at Arrive. The Customer Relations Specialist position is responsible for managing the Accounts Receivable functions of their assigned accounts. The Customer Relations Specialist serves as the primary contact for their assigned sales team and related customers. This position runs reports, accurately maintains AR aging, analyzes and distributes information, monitors incoming payments and works directly with customers to resolve billing and invoicing discrepancies. The Customer Relations Specialist works closely with our BizDev, Carrier Sales, Operations and CashApp Teams. 

What You’ll Do

• Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
• Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field
• 2+ years experience in a customer operations role
• Industry experience required
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
• Excellent written and verbal communication skills
• Maturity to work effectively in negotiation discussions with customer and sales reps
• Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
• Self-starter with ability to work independently and as a team
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
• Ability to handle a heavy workload and adaptability to work in fast paced environment

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401K program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Get recognized through our employee rewards program.
• Leave the suit and tie at home; our dress code is casual.
• Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!