Sr. Manager, Project Management - Enterprise Product Community & Experience

Sr. Manager, Project Management - Enterprise Product Community & Experience

Sr. Manager, Enterprise Product Community & Experience

Enterprise Product & Experience

The Enterprise Product and Experience (EPX) team brings together cross-functional experts to help drive Capital One's Enterprise product, data, design, AI, machine learning teams, and build the experience and capabilities for all our associates and developers. Together, we are working with our partners across Capital One to deliver the future of industry-defining products, platforms, and experiences for our employees and customers.

Our team:

We are standing up a new team, EPX Chief of Staff & Operations, to increase visibility and prioritization across EPX domains, ensure tight horizontal coordination, and care for our Product Management job family as a whole. This team will be part of the EPX Top of House organization that supports the Chief Product Officer and is able to influence at the helm of our enterprise organization. The EPX Chief of Staff & Operations team will take the leading role in defining and supporting our planning and operations practices, developing our labor and talent strategy, and caring for our community of EPX employees. The EPX Chief of Staff & Operations team will also play a key role in caring for and investing in the full Product Management job family across Capital One, for example, building our product community and engagement strategy, and shaping our product learning & development agenda.

About the role: 

The EPX Operations & Experience team is looking for a passionate, energetic, creative, and strategic Community & Experience Sr. Manager to help shape and lead experience and engagement efforts for the Product Community and EPX organization. In this role, you’ll empower and inspire associates via relevant engagement strategies and events, thoughtful communications, impactful hybrid connection, and purposeful recognition programs to empower a thriving organization.

This role is tailored for a high-potential individual with a proven ability to understand the customer (the associates) and their needs, develop end-to-end strategies and roadmaps for initiatives, and partner closely with stakeholders and senior leaders to influence and ensure buy-in. The Community & Experience Sr. Manager will manage and prioritize multiple projects and tasks in a fast-paced environment, create inspirational communications and materials, and passionately deliver high-impact, large scale efforts that enhance the associate experience. In this role, you will act as a catalyst for change and innovation, working directly under the guidance of the Community & Experience Lead and other top executives. 

You’d be a great fit if:

• You care deeply about the experience associates have and are passionate about creating thoughtful, engaging, and relevant experiences for them

• You ‘get people’ and possess a high degree of social and emotional intelligence

• You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• You understand that context is king and ensuring people are informed is critical to organizational success

• You are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders

• You can think outside the box and enjoy big picture thinking 

• You have a passion for building diverse and inclusive communities where everyone belongs

• You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• You have finessed the art of balancing empathy and care with meeting business needs 

• You understand the benefits of both process and being nimble

• You have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines 

• You are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction

• You have a passion for planning and coordinating virtual and in-person events creatively and authentically to celebrate our accomplishments, and reinforce our unique values and culture in a hybrid environment

• You love to inspire and motivate others to believe in what could be and help them brin