Sr. Telecommunications Tech / LAN Administrator

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office. 

Responsible for the installation and maintenance of Bank centralized Cisco oriented local and wide area networks. Also responsible for administering Microsoft TEAMS Phone environment. Support of Microsoft TEAMS Phone consists of configuring and installing physical phones along with coordination of business area requirements. Provides guidance to less experienced staff and delegates tasks to accomplish projects and goals. Research network vendor products to determine those which best meet Bank needs; assists in presentation of information to management resulting in purchase and installation of hardware and software. Maintains contingency plans and coordinates testing. Performs performance and capacity monitoring and tuning. Ensures that security procedures are implemented and enforced. Maintains policies, procedures, and standards. Participates in strategic planning and on District-wide workgroups.

Key Responsibilities:

• Installs or oversees the installation and maintenance of Cisco hardware and software. Develops detailed work plans for both installation and continuing maintenance. Guides and directs a team of technicians involved in tasks and activities relating to network monitoring, operations, installations and maintenance of LAN/WAN networks.
• Support of Microsoft TEAMS Phone for the district which consists of configuring and installing physical phones along with coordination with central IT to support business area requirements.
• Consults with District end users on LAN/WAN computing needs. Assists users in problem analysis and provides technical support. Troubleshoots and resolves District end user problems as reported to the Corporate Help Desk. Analyzes and evaluates systems including hardware and software products to meet needs of users. Provides consultation to other department technical staff.

• Proven experience and understanding of networking concepts including OSI layers, networks, protocols. 
• Manages projects for implementation of new LAN/WAN systems. Acts as project leader on District-wide automation projects; prepares and reviews documentation, and coordinates needed support activity for LAN/WAN environments, assigns work, sets deadlines, and monitors progress. Participates in System projects dealing with LAN/WAN systems
• Analyzes network performance data output for capacity planning purposes.
• Directs vendor activities and serves as primary contact to other support activities.
• Develops and maintains system documentation, operations procedures, contingency plans, and standards and guidelines for enterprise-wide environment. Assists with development of the District's automation strategic plan.

Education: Bachelor's Degree or 4 years equivalent experience; preferred

Experience: Five to Eight years preferred

Functional Knowledge Preferences

Knowledge Areas:

Technical Skills:

•  Principles
•  Knowledge/experience in IT Network

Certifications/Licenses:

• Cisco Certified Network Associate (CCNA)

Individual Competencies:

• Strong initiative, analytical skills, and customer service skills. 
• Ability to quickly grasp in depth understanding of procedures and networked systems. 
• Interpersonal skills, including the ability to work effectively in a team environment. 
• Ability to multi-task and communicate technical concepts to end-users.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment