Jobs and Careers
About the role
Salary: $100K annually. Plus, with top performance, you will be eligible for up to a $4k annual bonus and to become a shareholder in our company and earn equity.Benefits: FREE employee-only medical coverage under two of our plans. FREE short-term disability (STD) and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.Location: Phoenix, AZ at the gorgeous EsplanadeWork Hours: Mostly Monday - Friday 9 AM - 5 PM. However, you will need to adjust your schedule and be there some early mornings and evenings for events.Reports to: Our Customer Success Director
Your Mission:Your mission is to revolutionize the workplace by leading the high-end hospitality program that transforms the tenant experience at the Esplanade - a stunning office campus in Phoenix. Your job is to create thriving hubs of connection, productivity, and well-being for those who work at the Esplanade by expertly leading your team of four.
The Legacy You’ll Leave:As a result of your time in this role, you and your exceptional team transformed the Esplanade campus into a vibrant, sought-after destination where tenants felt genuinely connected, energized, and well-supported. Through thoughtfully curated experiences, strong partnerships, and unparalleled hospitality, you elevated the building and Onsite into Phoenix’s premier location to work, gather, and socialize. Note: Onsite is the name of the program lulafit is running for Tourmaline Capital Partners (TCP) who owns the building. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.
Your Mission:Your mission is to revolutionize the workplace by leading the high-end hospitality program that transforms the tenant experience at the Esplanade - a stunning office campus in Phoenix. Your job is to create thriving hubs of connection, productivity, and well-being for those who work at the Esplanade by expertly leading your team of four.
The Legacy You’ll Leave:As a result of your time in this role, you and your exceptional team transformed the Esplanade campus into a vibrant, sought-after destination where tenants felt genuinely connected, energized, and well-supported. Through thoughtfully curated experiences, strong partnerships, and unparalleled hospitality, you elevated the building and Onsite into Phoenix’s premier location to work, gather, and socialize. Note: Onsite is the name of the program lulafit is running for Tourmaline Capital Partners (TCP) who owns the building. Your leadership played a pivotal role in reshaping the workplace experience, proving that office spaces can do more than function; they can inspire.
What You’re Responsible For:
- Amenity Operations: Manage operations across all Onsite service lines (hospitality, events, meetings, and fitness), ensuring seamless, luxury-level experiences throughout the campus. Conduct regular audits and walkthroughs to ensure all amenity spaces exceed physical readiness standards and uphold a photo-ready presentation. Maintain and evolve SOPs and ensure 100% adherence to documented procedures for all the operations you manage.
- Team Management: Lead and support a high-performing team of three direct reports (total team of four) through weekly 1:1s, structured goal tracking, and consistent, real-time coaching. Facilitate regular team meetings to align on priorities, foster collaboration, and provide strategic guidance while removing roadblocks. Conduct monthly strategy check-ins and quarterly performance reviews to ensure each team member is progressing toward goals and contributing to program success. Drive a culture of accountability and growth, with all meetings documented and outcomes tracked for continuous individual and team development.
- Budget and Financial Management: Manage the program budget by tracking expenses, processing invoices, and analyzing monthly P&Ls to ensure accuracy and strategic alignment. Report on KPIs and budget variances with clear, actionable insights tied to recent initiatives to both the building owner and lulafit leadership. Monitor key metrics, such as occupancy, foot traffic, leasing, and space utilization, to assess program health. Ensure all data is reported by month-end and operating expenses stay within 10% of the budget.
- F&B Partnership: Own and manage the strategic partnership with Episcope Hospitality (Restaurateur that operates the Hearsay restaurant, Perks cafe, and all bookable space and in-suite catering at the Esplanade) to ensure seamless collaboration, elevated service, and alignment with Onsite programming goals. Promote all F&B offerings to tenants while partnering with lulafit and Episcope teams to optimize booking, service delivery, and event execution. Provide regular feedback and reporting that drives continuous improvement, enhances the guest experience, and strengthens cross-functional teamwork.
- Community Programming: Lead the strategy and execution of community and external event programming to drive tenant engagement and reflect Onsite’s brand and pillars. Manage a 12-month event calendar, collaborate with your lulafit team and partners, such as Episcope, and ensure each event delivers a high-quality experience. Gather and analyze post-event feedback to refine future programming, maintain a 95% or higher satisfaction rate, and consistently introduce new vendor partnerships.
- Building Relationships: Manage tenant engagement and onboarding by leading welcome experiences, assessing new tenant needs, and delivering personalized service touches that creat
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