Director of Business Operations

Nerdy is seeking a Director of Business Operations to lead and drive the efficiency of the company's market operations business. This role will be a critical part of expanding our supply side of our business and be responsible for rapidly improving the operational processes and workflow of the market operations teams. The Director will play a pivotal role in optimizing and automating our supply processes, implementing new technologies and tools, and in the execution of building and maintaining a scalable tutor marketplace. This role is crucial in ensuring operational excellence, quality control, and continuous improvement of overall performance and customer satisfaction. The right candidate is someone who is process and detail-oriented, provides operational rigor and structure, thrives on enabling sales and customer retention teams’ maximum productivity, and consistently delivers results in a fast-paced and often ambiguous environment. 

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at https://www.nerdy.com/. 

Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building. 

• Q1-2024 Shareholder Letter
• Q4-2023 Shareholder Letter
• Q3-2023 Shareholder Letter

Qualifications:

• Bachelor’s degree required, (Master's degree or MBA strongly preferred)
• 10+ years of proven experience in sales/revenue operations leadership, with a track record of leading a high-performing enterprise sales operations team
• Proven experience in managing inside sales and customer support operations within a high-volume call environment.
• Strong understanding of call routing, optimization, and quality control in a sales-focused call center.
• Demonstrated ability to manage, develop, and inspire a team of direct reports.
• Excellent strategic planning and leadership skills, with the ability to drive process improvements and operational excellence.
• Experience establishing and maintaining a consistent operational pace and discipline.
• Exceptional analytical, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
• Experience leading analytical projects and guiding decision-making based on rigorous data analysis
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred
• Scalability-minded with the ability to accelerate and automate sale processes and a drive for continuous improvement
• Extremely proactive and self-driven, with the ability to anticipate needs and find solutions
• A proven ability to track, prioritize, and drive analytical projects and improvements
• High level of attention to detail and accuracy in a fast-paced environment
• Strong interpersonal skills and sound judgment capabilities
• Highly organized, with the ability to simplify processes and create efficiencies for individuals and teams
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes

Responsibilities:

• Market Operations Strategy: Develop and execute a comprehensive market operations program.
• Team Leadership: Build, mentor, and lead high-performing market operations teams.
• Process Opti