Senior Systems Specialist (MacOS)

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

IntouchCX is looking for an enthusiastic, energetic and experienced Senior Systems Specialist to join our IT Infrastructure team in support of our global contact center user base and corporate enterprise environment. Responsibilities include administration, maintenance and implementation of JAMF Pro and JAMF Connect projects to support Apple MacOS and iOS enterprise environments. This includes systems engineering and design, administration, support, deployments & documentation. This person will take ownership, direct subordinates/IT Ops team and work with our line-of-business customers as well as other IT infrastructure engineering team members and third-party support engineers.

The ideal candidate is a team player and will be part of the IT Infrastructure team with a focus on MacOS that manages the deployment of MacOS upgrades and application patches, creation and management of desktop images, computer profiles, and securing of the Mac environment. This individual will oversee the lifecycle management of Apple Mac computers.

This environment consists of 25+ servers and 3000+ users, with 100% of the users utilizing Apple Mac computers.

As Senior Systems Specialist - MacOS, You Will…

• Manage and maintain JAMF Pro, Connect enterprise setup
• Participate in the requirements gathering, design, testing, implementation, and maintenance of new and existing MacOS Desktop service solutions
• Desktop hardening through security best practices
• Documentation of system architecture and management with standard operating procedures (SOPs)
• Assist existing support staff during transition
• Provide assistance with MacOS related Systems Engineering projects
• MacOS incident escalation point for IT Operations Team
• Present technical solutions to peers and the customer user base
• Product evaluation and selection process
• Provide escalation support to other staff members

Requirements

As Senior Systems Specialist - MacOS, You Have…

• Bachelor's degree or equivalent with 5-10 years related experience supporting geographically diverse enterprise Apple Mac OS deployment
• Experience with securing (hardening) MacOS
• Experience with JAMF administration and iOS, such as, package creation, computer profiles, setting up JAMF self-service and other available components, etc.
• Experience administering Apple MacOS in an Active Directory environment
• Experience implementing single sign-on, multi factor authentication (okta, duo , etc)
• Experience leading the process of Mac OS upgrades, security updates, patches, etc. and deploying to the enterprise in both an on-premise and work-from-home setup
• Direct experience supporting an enterprise environment
• Apple Certification such as Apple Certified Support Professional (ACSP) and or Apple Certified Mac Technician (ACMT) is preferred
• Completion of any or all of JAMF Certified Associate, JAMF 100, 200, 300, 370 or 400 level courses is/are a definite plus
• Bash Shell scripting ability
• Intermediate or above AppleScript ability
• Strong written and oral communications
• Extensive IT knowledge and demonstrated hands-on experience and/or training in Desktop systems engineering and administration in an Apple Mac operating system environment

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.”

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the