Analyst, Customer Analytics (Remote)

Company Description

Job Description 

The Customer Analyst will be responsible for end-to-end data analysis.  Their responsibilities will range from partnering with merchants, marketing partners, and data science. They will perform data analysis within our Customer Data Warehouse (CRM) housed in Snowflake and will share findings and actionable insights to stakeholders through the creation of dashboards and presentations, all developed with the end user in mind. In addition to cadenced insights, deep-dive insights and ad-hoc analysis will be a primary responsibility for this role; ensuring the broader organization has actionable customer centric insights.

They will also be a key strategic partner across leadership to help customer opportunities for upcoming seasons. Excellence in analytics, storytelling and communication is key for this role.  

What Will You Be Doing? 

• Responsible for customer analytics and insights coverage
• Manage ad-hoc analyses requests in support of the business across a variety of key stakeholders to help drive consumer first strategies and activations
• Identify, develop and automate reporting/dashboard capabilities across key business priorities and questions
• Lead comprehensive end-to-end process, from data exploration to presentation of key findings and actionable insights 
• Provide an objective source of truth to assess campaigns, new and existing products, and marketing tactics  
• Align learning agendas and own creation of measurement plans with cross functional partners and stakeholders 
• Build effective relationships with core stakeholders – marketing, merchandising, promotions, regional leaders, and DTC analysts
• Develop ad hoc queries and analyses that answer complex business questions

What Do You Need To Bring? 

• Bachelor’s degree or related experience
• Need to have:
  • 3+ years of data analytics, reporting, and product management, or other related experience 
  • Expertise in SQL (Snowflake – preferred; SQL Server, etc)
  • Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.) 
  • Excellent written and verbal communication skills and ability to present to executives, non-technical and technical audiences 
  • Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies 
  • Demonstrated ability to develop and activate data-driven strategies to enhance customer experience 
  • Strong project management and organizational skills 
  • Proficient in MS Office core suite (Excel, PowerPoint, Word, Outlook) 
  • Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without significant direct supervision  
• Nice to have:
  • Expertise in Web Analytic tools (Adobe Analytics – preferred)
  • Experience with A/B testing
  • Comprehensive understanding of OMNI retailer

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to you