Sr. Manager, Marketing Strategy & Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Overview:

We are seeking a highly motivated and experienced individual to join ServiceNow as the Sr. Manager, Marketing Strategy & Operations. In this critical role, you will work closely with this leader to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives within the organization. As the Sr. Manager, Marketing Strategy & Operations you will be an essential partner to the VP, playing a pivotal role in enabling the achievement of departmental goals and driving the overall success of ServiceNow's global marketing efforts.

Key Responsibilities:

• Strategic Partnership: Collaborate closely with the VP and Leadership Team to understand the vision, objectives, and priorities of the department. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
• Operational Excellence: Develop and implement operational processes, systems, and frameworks to streamline workflows, improve efficiency, and enhance the overall effectiveness of the Strategy, Planning and Operations organization. Identify areas for process optimization and drive initiatives to achieve operational excellence. Will own top line management of budget and people strategy.
• Rhythm of Business: Run QBRs, All Hands, Leadership Meetings, Offsites and Workshops, in addition to driving special projects and global alignment.
• Cross-functional Collaboration: Foster effective collaboration and communication between the team and other departments within and external to Marketing at ServiceNow. Coordinate cross-functional projects, initiatives, and meetings to ensure alignment and successful execution of strategic objectives.
• Performance Tracking and Reporting: Coordinate timely delivery of reporting (e.g., QBRs) and provide quality control with context to assure global alignment and readiness for executive level audiences.
• Project Management: Lead and oversee key projects and initiatives within the Marketing Strategy, Planning and Operations organization. Define project scope, objectives, timelines, and deliverables. Coordinate resources, manage dependencies, and ensure successful project execution.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners. Represent the VP of Marketing Strategy, Planning and Operations in meetings, conferences, and other relevant forums as required.

Qualifications

• Bachelor's degree in marketing, business administration, or a related field or comparable work experience
• 10+ years of relevant experience, with a focus on strategic planning, operations, or project management.
• Strong understanding of marketing concepts, platforms, and technologies.
• Proven track record of driving operational efficiency and process improvement within a marketing organization.
• Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with t