General Manager

Description

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly and monthly meetings to communicate overall direction and provide leadership and communication 
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners 
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints. 
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.  

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Execute and monitor sales and marketing plans.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
• Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays. 
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.