Customer Success Manager (Sjuksköterska/Fysioterapeut)

The healthcare system is broken. So are people working in healthcare. Doing administration that doesn’t help the patients. Not getting the information they need. Not having the time to be caring. But what really breaks them is that they cannot fulfill their mission: to help people.

We don’t believe that Curoflow can change everything. But we believe that great care is about flow. Easy to work together. Having time for patients. Access to information and expertise. All based on the passion of helping people. But in a broken healthcare system, the people working there can’t get the flow they need to cure, care, enable and save lives. It’s time to change that. It’s time to bring back the flow in healthcare. Curoflow is a healthcare operating system, setting the standard in terms of being user-friendly, highly adaptable, and enabling effectiveness on a completely new level.

Curoflow platform, the B2B software as a service was founded in late 2020 and we’ve been in commercial phase for 3 years. Our customers are based across Sweden, UK, Denmark, Spain, Switzerland, UAE and Greece and more are joining. This demand has led us to needing your help!

We don’t do things the way many does. You will notice this when you meet our team. We are a tight group of 27 individuals split over two offices, striving to make global impact. We are determined to become the next great tech-company “made in Sweden” and you’ll join us in our most exciting phase.

We see the customer department at Curoflow as something unique, with the potential to be extremely powerful. When working at Curoflow, you will not only join a mission that will impact millions of lives - you will also have the luxury of getting stuck in, defining a modern B2B company.

And let’s be honest. Curoflow is a start-up. If you’re looking for a hefty pay rise or a strict 9-5 job, Curoflow is not for you. We want people who are willing to give that bit extra and in return get that bit extra in terms of stock options, a good salary, and a fantastic mission to join.

You will have the co-responsibility of driving the customer department to reach goals as well as ensuring customer satisfaction and growth. We believe that a brilliant person with the right ambition can really leverage their time at Curoflow. We are growing, and with us, so can you.

Role Responsibilities

As a Customer Success Manager at Curoflow, you’ll play a key role in ensuring our customers succeed – and stay successful – in their use of our platform. Your focus will be on building strong relationships, driving customer outcomes, and ensuring retention and growth across your accounts. You’ll work cross-functionally with sales, product, and onboarding to deliver a seamless customer experience.

You’ll be a trusted advisor to our customers and a key part of their digital journey.

Your responsibilities will include:

• Acting as the main point of contact for many of our customers – proactively building strong relationships and ensuring a high level of satisfaction and engagement.
• Driving onboarding processes and making sure new customers get off to a great start, with clear plans and ongoing support during their first months.
• Analysing customer data and behaviour to identify trends, opportunities for improvement, and growth potential – both for the customer and for us.
• Managing day-to-day requests while also working strategically to improve long-term outcomes and prevent issues before they arise.
• Contribute to sales by having prospect meetings and demos as a product specialist, helping bridge the gap between customer needs and technical solutions (you are not expected to do cold outreaches). 
• Taking full ownership of your accounts – from demo – onboarding to renewal – and ensuring we consistently deliver value.
• Continuously contributing to internal development by improving how we work with success, onboarding, feedback loops and internal processes.

To thrive in this role, you need to be proactive, structured, and comfortable taking initiative without being asked. You’ll be expected to manage your own priorities, spot opportunities, and drive change where needed. Your mindset is solutions-oriented, and your motivation comes from creating real results.

We’re looking for someone who takes pride in delivering outstanding service, but who also enjoys building, optimizing and pushing the status quo forward. If you see yourself as someone who takes full ownership, is comfortable with responsibility, and wants to make a meaningful impact – you’ll likely feel right at home.

Role requirements

• 1+ years of experience working in healthcare – clinical, administrative, or operational. You understand how care is delivered and how healthcare professionals think.
• Comfortable working in sales processes like up- and cross-