Director, Business Delivery

Job Summary
The Director, Business Delivery leads the Business Analyst team, establishing enterprise-wide business analysis capabilities for Retail, Shared Services, Finance, Liabilities, and Investments. This role is accountable for implementing industry-leading BA practices, ensuring business readiness, and driving successful delivery of strategic initiatives.

This position oversees production issue resolution, requirements problem-solving, manual process support, and analysis of financial data related to products, operations, business performance, and investments. This role serves in project leadership roles, driving execution excellence while ensuring operational readiness through comprehensive business analysis, requirements documentation, and strategic collaboration with business partners.

Duties and Responsibilities
Strategic Leadership and Vision
•    Develop and execute a clear vision and strategic direction for the Business Analyst team, aligning objectives with enterprise goals and business readiness priorities
•    Using industry leading best practices, install, champion and continuously improve business analysis competency and support for Retail, Shared Services, Finance, Liabilities and Investments.   
•    Demonstrate value and ROI of centralized analyst support to stakeholders
•    Ensure equitable resource allocation and prioritization across competing business demands
•    Develop and establish governance framework and performance metrics for shared services delivery
•    Lead organizational change management initiatives to ensure smooth transitions and business continuity
•    Serve as liaison between Retail, Shared Services, Finance, Liabilities and Investments and IT for business intent discussions.  
•    Establish quality assurance standards for business analysis deliverables
•    Ensure compliance with organizational standards and regulation
•    Ensure business integration and readiness across all business initiatives, products, and processes for Retail, Shared Services, Finance, Liabilities and Investments.
•    Oversee the development and maintenance of comprehensive business documentation and knowledge management systems

Team Leadership and Development
•    Lead, coach, and mentor the Business Analyst team, providing guidance on priorities, work pipeline management, and optimal team structure
•    Manage and develop team managers, providing director-level support and strategic oversight
•    Create professional growth plans, remove barriers, and advocate for team development opportunities
•    Foster an environment of excellence, collaboration, and continuous improvement where team members can succeed and thrive
•    Build and maintain a high-performing team capable of supporting diverse business needs

Project and Product Delivery Leadership
•    Oversee business analysis within multiple complex projects and initiatives simultaneously across the enterprise
•    Ensure requirements are accurately gathered, documented, and validated
•    Monitor project progress, identify risks, and implement mitigation strategies
•    Approve requirements documentation, business cases, and feasibility studies
•    Lead cross-functional team, coordinating business analysis activities across the delivery lifecycle
•    Ensure business requirements are clearly documented, validated, and translated into actionable deliverables
•    Oversee testing strategies, execution, and sign-off to ensure quality and compliance
•    Manage stakeholder expectations and communications throughout the delivery process
•    Facilitate alignment between business needs and technical capabilities

Experience and Education Requirements
•    Bachelor's degree (preferred in Business Administration, Mathematics, Actuarial Science, or related technical field)
•    8+ years progressively more responsible experience in the financial services industry with a concentration on life insurance and annuity products. 
•    5+ years of demonstrated leadership experience managing business analyst teams
•    Life insurance and/or annuity product knowledge (preference for Indexed UL and Fixed Indexed Annuity experience)
•    Experience with Agile, Waterfall, and hybrid project delivery methodologies
•    Extensive experience with project delivery and product implementation methodologies

Knowledge, Skills & Abilities
•    Strategic thinking, vision-setting, and executive presence with ability to influence across all organizational levels
•    Team building, talent development, and change leadership capabilities
•    Advanced business analysis methodologies (BABOK, Agile BA) including requirements gathering, documentation, testing strategy, and quality