Director, Continuous Improvement

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Director, Continuous Improvement is responsible for developing and executing the organization's Continuous Improvement strategy across all logistics operations. This leader drives operational excellence through Lean, Six Sigma, process optimization, engineering design, digital transformation, and launch support initiatives that improve safety, quality, service, productivity, and financial performance.

The Director partners closely with Operations, Engineering, Commercial, Finance, IT, HR, Safety, and Project Management teams to standardize best practices, optimize operational processes, support new business implementations, engineer scalable logistics solutions, and build a culture of continuous improvement across the logistics network.

Location: Remote

KEY ACCOUNTABILITIES

STRATEGIC LEADERSHIP

• Develop and execute the enterprise Continuous Improvement strategy aligned with organizational objectives
• Establish a culture of operational excellence through Lean thinking, employee engagement, and disciplined problem solving
• Develop a multi-year roadmap that aligns improvement initiatives with strategic growth and customer objectives
• Champion continuous improvement as a core business capability across all logistics operations
• Serve as the organizational subject matter expert for Lean, Six Sigma, Operational Excellence, and business transformation

OPERATIONAL EXCELLENCE

• Lead enterprise-wide process improvement initiatives across warehousing, transportation, distribution, inventory management, cross-docking, fulfillment, and value-added services
• Analyze operational performance and identify opportunities to improve productivity, service, quality, safety, and cost efficiency
• Eliminate waste, reduce process variation, and standardize best practices across the logistics network
• Facilitate Kaizen events, Value Stream Mapping workshops, Rapid Improvement Events, and cross-functional improvement initiatives
• Apply structured problem-solving methodologies including DMAIC, PDCA, A3 Thinking, Root Cause Analysis, 5 Whys, and Fishbone Analysis

LAUNCH SUPPORT

• Partner with Commercial, Operations, Engineering, and Project Management teams to support successful customer implementations, facility startups, network expansions, and operational transitions
• Develop standardized launch and operational readiness processes to ensure successful go-live execution
• Lead operational readiness assessments, process validation, risk mitigation, and startup support activities
• Coordinate cross-functional launch plans, including staffing, training, systems readiness, operational procedures, and performance expectations
• Monitor launch performance through defined KPIs and lead stabilization efforts to achieve operational readiness and customer satisfaction
• Conduct post-launch reviews and incorporate lessons learned into future implementations and standardized methodologies

ENGINEERING DESIGN & SOLUTIONS DEVELOPMENT

• Partner with Logistics Engineering to develop scalable, efficient, and standardized logistics solutions
• Support warehouse layout design, material flow optimization, storage strategies, slotting, capacity planning, and process engineering initiatives
• Evaluate labor models, engineered standards, automation technologies, equipment selection, and workflow optimization
• Provide operational expertise during solution design for customer proposals and business development initiatives
• Collaborate with Engineering and IT to implement and optimize Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Labor Management Systems (LMS), robotics, automation, and digital technologies
• Validate engineered solutions through pilot testing, simulations, operational readiness reviews, and post-implementation performance evaluations
• Ensure engineering designs incorporate Lean principles, safety standards, quality requirements, sustainability objectives, and future scalability

PERFORMANCE MANAGEMENT

• Establish and manage operational performance dashboards that measure key business metrics including:
  • Productivity
  • Labor Efficiency
  • Throughput
  • Cost per Unit
  • Inventory Accuracy
  • Order Accuracy
  • Order Cycle Time
  • Dock-to-Stock Time
  • Capacity Utilization
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