Senior Manager, Product Management - Value Segment Products

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Internet connectivity is a rapidly evolving and hyper competitive space. This senior manager role will help create emerging connectivity products and will have great exposure and visibility as this is core to our company’s overall objectives. This individual will think strategically and have a direct impact on shaping the company’s internet product roadmap specifically focused on our value segment. The primary scope of responsibility is supporting the full product lifecycle of developing new connectivity products from initial strategy through go-to-market launch and on-going product operations. This individual will work cross-functionally to develop winning customer propositions and then help partner with stakeholders to bring these innovative products to life. Among other duties, this individual will orchestrate customer research, strategic business cases, technology assessments, pricing & packaging evaluations, operational plans and more. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on product innovations. This individual will report to the Senior Director of Product Management.

Job Description

Core Responsibilities 

• Lead day to day product management and operations for WiFi Pass 
• Support development of initial strategy and business cases to prioritize product initiatives 
• Oversee customer research and competitive analysis to obtain product insights; translate them into actionable recommendations 
• Conduct quantitative and qualitative analysis to determine the product go-to-market strategy utilizing excellent strong analytical skills  
• Support the defining of customer value propositions by synthesizing customer needs with internal capabilities 
• Assess technical and operational feasibility; support decision-making for setting business requirements for our key stakeholders and development partners 
• Ensure product performance and management optimizes for customer and business objectives 
• Foster relationships and serve as a subject matter expert to cross-functional partners across Technology, Customer Experience, Strategy, Go-to-Market, Marketing, Sales, and others  
• Consistent exercising of independent judgment and discretion in matters of significance 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary 
• Other duties and responsibilities as assigned 

 

Minimum Requirements  

• Bachelors Degree or Equivalent 
• Generally requires 7-10 years related experience 
• Proactive self-starter 
• Excellent team-work and interpersonal skills 
• Strong strategic thinker with analytical skills  
• Customer-obsession; prior roles with a focus on creating, defining, & advocating for customer value 
• Quick learner, comfortable with nascent technologies and emerging strategies  
• Fluent in MS Office including Word, Excel and strong PowerPoint/Keynote experience 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work perfo