Cloud Engineer

REPORTS TO: IT Infrastructure Manager

SUPERVISES:  None

AUTHORITIES / RESPONSIBILITIES:

The position of Microsoft Cloud Engineer will be responsible for supporting the IT team with maintaining Cloud services including Microsoft cloud infrastructure, and related systems while upholding high levels of customer service and communication.

The primary duties for this position are focused on M365 and Azure systems management which includes cloud network, cloud virtualization and support, managing directory services, Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, patch management, backups, monitoring, and inventory. Additionally, this position will interface with the Helpdesk ticketing system, IT support entities and the end-user to resolve incidents.

• Provides highest level of enterprise M365 systems configuration, maintenance, and support to include Exchange online, Entra ID management, MS One Drive, MS Teams, MS SharePoint
• Manage Active Directory (Entra ID), DNS, DHCP, certificate authorities, Exchange database and migrations, file level permissions, management of group policy and organizational units
• Maintains documentation and inventory for cloud servers, hardware and software
• Maintains system monitoring tools to ensure the integrity and availability of all IT cloud resources, reviewing system and application logs
• Participates in compliance audit activities that include audit log collection, analysis, and reporting
• Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
• Add and configure new services and hardware as required in support of break-fix activities or system projects
• Participates in the on-call rotating schedule to ensure 24X7 support
• Participates in the IT Change Management processes
• Interacts effectively with others and clearly communicates verbally and in writing
• Provides end-user support via telephone, email, face-to-face, and remotely
• Performs after hours’ system support during scheduled and unscheduled outages and standard monthly patching requirements as well as license management

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• Bachelor’s Degree plus 5 or more years of experience, or equivalent combination of education and experience required
• Experience managing enterprise Microsoft 365 environment
• Experience with Microsoft Windows server operating systems including

Active Directory (Entra ID), Exchange online, and Windows file and print services

• Experience managing a virtualized environment
• Experience with patch management
• Experience managing backup and recovery tools
• Experience managing Mobile Device Management (MDM) platforms to include Intune  
• Ability to understand and comply with relevant department and/or corporate
• policies, procedures and guidelines as they pertain to company data and
• technology
• Experience using performance analysis tools to monitor systems
• Experience with performance tuning, hardware upgrades, and resource
• optimization as well as configuration of CPU, memory, and storage
• Ability to assist with developing and participating in disaster recovery exercises
• Knowledge of IT concepts, best practices, and procedures
• Self-motivated individual with the ability to work individually and in a
• team environment
• Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software
• Excellent communication and interpersonal skills
• Experience in a DOD contracting or like environment is preferred
• Knowledge and understanding of ITIL concepts such as Change Management

Tools: N/A

DIRECTION EXERCISED: N/A

DISCRETION EXERCISED:

• Exercise a wide degree of latitude and creativity.  Relies on extensive experience and judgement to plan and accomplish goals.

LIAISES WITH:  IT Management, IT Security, End Users, Technical Support, and Suppliers

ADDITIONAL GUIDELINES:

• The ability to obtain and maintain a DoD clearance may be required if deemed

   necessary in the scope of your position responsibilities.

• All candidates must meet Austal USA's basic employment eligibility guidelines:

• 18 years of age or older at time of application.
• Able to provide proof of US Person Status (permanent resident or citizen)
• No felony convictions of theft/deception or violent crimes within

  seven years from disposition date

• Willing to submit to a drug