FHSP Operations Specialist- Payments

Location: Los Angeles

Compensation: $24.04 per hour, non exempt
Start date: January 2024
Status: Exempt, full-time
Benefits: Health, dental, vision, retirement match, long-term disability, life insurance, flex spending, commuter plan, sick leave & vacation pay
Reports to: Operations Supervisor
Travel required:  Minimal

Organizational Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and healthcare sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to effect profound change and have fun doing it.

Program Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners and the Conrad N. Hilton Foundation. The goal of the FHSP is to secure quality affordable housing for DHS patients who are homeless. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including single-family homes, individual apartments, blocks of units or entire buildings. Brilliant Corners identifies and secures units countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The Operations Specialist position plays a key role as a member of the FHSP Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process payment requests. Requests include client related payments, rent payments, client utility payments and move in assistance payments. This position is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors. Additionally, this position will assist the Budget Analyst in reconciling DHS invoice on a monthly basis. While this position does require a foundational knowledge of Microsoft Excel, it is a good position for someone starting or in the early stages of a career in the bookkeeping or accounting fields.

Key Responsibilities

• Review invoices and payment requests for accuracy and prepare high volume of payment requests
• Maintain professional communication with internal and external partners regarding payment status
• Produce regular reports on payment requests, utility payments and rent data to assist in FHSP leadership decision-making
• Assist Budget Analyst in reconciling monthly DHS invoice payment data

Requirements

Professional Experience

• 1+ years experience in a finance or accounting role preferred, or relevant experience in payment processing

Knowledge, Skills, and Ability

• Experience with payment processing systems and software
• Strong attention to detail and ability to maintain accurate records
• Excellent written and verbal communication skills

Success in this role will be centered round the following core competencies:

Managing and Measuring Work: Clearly assigns responsibility for task and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Action Oriented: Enjoys working hard; is action oriented and full of energy for things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect.

Organizational Values 

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring thei