FHSP Housing Coordinator

Salary:$24.04/hr

Location: Los Angeles

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

As Brilliant Corners has been deemed an Essential Service, Housing Coordinators will be expected to travel throughout Los Angeles County, meet in person with Program Participants, Case Managers/Workers from Partner Agencies as well as Property Managers. Brilliant Corners will provide Personal Protective Equipment (PPE) for all employees providing these essential services.

WHAT IS A HOUSING COORDINATOR?

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move in. The Housing Coordinator will work directly with tenants and ongoing case management to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues.

Responsibilities

• Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.
• Coordinate program participants move-ins into scattered-site units, project-based units, and enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
• Update multiple data systems with appropriate participant information.
• Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by the Program Supervisor or Program Manager.

Requirements

Success in this role will be determined by three core competencies:

Approachability: Is easy to approach and talk to; spend the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good l