Customer Service Manager

Position Summary: 

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators. 

Here’s what you’ll do:  

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.  

• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.  

• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.  

• Maintain familiarity with all products carried in the department as well as throughout the store.  

• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs. 

• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline. 

• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.  

• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.  

• Implement Our Winning Recipe and model our core values and competencies.  

• Be responsible for department management including staffing, training, performance management, and career development of associates. 

• Develop and monitor department goals.  

• Develop and monitor department forecasts, as required.  

• Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required. 

• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards. 

• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. 

• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.