Principal, AgentForce Solution Engineer- Consumer Business Service

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview: Salesforce is seeking an innovative and strategic Agentforce Solution Engineer to join our team, focused on driving the next wave of customer success and growth across Salesforce's AI, Data, and cross-cloud offerings. This role is pivotal in accelerating Agentforce success by leveraging the specialized strengths of dedicated Agentforce Solution Engineers (SEs) for faster use case deployment and consumption. You will thrive at the intersection of technology, business value, and customer success, leading with curiosity, embracing experimentation, and motivated by driving meaningful impact. This position will support the evolution of a new sales cycle, which emphasizes AI and Data, moving beyond traditional CRM sales by addressing challenges like siloed expertise, pipeline risk, and lagging consumption.

What You'll Be Doing:

• Drive the AgentForce & AI Pipeline: You will define high-impact AI and AgentForce use cases across various industries and business functions. This role involves partnering closely with Core Account Executives (AEs) and Core SEs to identify and qualify opportunities and lead discovery. You will be actively involved in the AI+Data sales stages, including Use Case Deep Dives, Proof of Technology Demos, and Estimating Usage. Your focus will be on building a pipeline of quality opportunities, with an emphasis on driving consumption and delivering measurable business outcomes.

• Lead with Technical Innovation & Solution Design: You are responsible for designing tailored AgentForce solutions using Salesforce platform expertise. This includes creating custom demos rooted in true architecture and data, moving beyond basic troubleshooting. You will learn cutting-edge technologies and determine how they apply to Salesforce customers, producing reusable assets like demo orgs and components to scale solution engineering's impact with repeatable enterprise customer industry use cases. For Principal+ Agentforce SEs, this also entails designing and building custom configurations, integrations, and extensions, and troubleshooting/advising on complex technical issues.

• Empower & Enable the Core SE Team: You will be aligned as a dedicated resource to multiple Core SEs, providing essential support with complex demo builds, troubleshooting requests for AgentForce & Data Cloud, and AI & Data Cloud Workshop support. In this capacity, you will empower the broader solutions team, becoming their go-to Subject Matter Expert (SME) for deal support and leveraging your Product Management (PM) network to address customer inquiries. This support is crucial to free up Core SE time allowing them to focus on the broader business.

• Close Gaps & Accelerate Consumption: A key responsibility is to close significant gaps between sales and implementation, providing crucial advisory and architectural guidance to ensure proper setup and consumption. This role directly addresses issues of low adoption rates and is critical for activating 185+ provisioned accounts. You will bring implementation learnings to customers to accelerate their AgentForce deployments and consumption of value.

• Champion Change & Best Practices: You will act as a change agent, championing new ways of working, piloting, and sharing scalable innovations across the broader Solution Engineering and Go-To-Market (GTM) teams. Furthermore, you will understand and teach the limitations, best practices, and roadmap of AgentForce to Core teams, ensuring knowledge transfer and alignment