Executive Director, IT Product Management

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Executive Director IT Product Management

Durham, NC

This role will support the Provider and Health Systems Products, responsible for defining and executing Labcorp's strategy, growth initiatives, partnerships, and digital transformation efforts across health systems, integrated delivery networks (IDNs), academic medical centers, physician groups, and other provider organizations.

This leader serves as the voice of the provider customer, translating market needs into innovative solutions that enhance the healthcare experience and strengthen Labcorp's position as a trusted diagnostic partner.

This role will lead cross-functional collaboration across Commercial, Product, Technology, Operations, Clinical, and Customer Success organizations to deliver differentiated provider experiences, accelerate digital adoption, and drive sustainable revenue growth, for such key Labcorp products that include Diagnostic Assistant & Link -to our customers.

Duties and Responsibilities

Strategic Leadership

• Develop and execute a comprehensive Provider and Health Systems strategy aligned with Labcorp's enterprise objectives.

• Identify emerging healthcare trends, market opportunities, regulatory changes, and competitive threats affecting provider organizations.

• Shape Labcorp's provider engagement roadmap, emphasizing innovation, interoperability, workflow optimization, and customer experience.

• Serve as a strategic advisor to executive leadership on provider market dynamics and customer needs.

Provider and Health System Partnerships

• Establish and maintain executive-level relationships with C-suite leaders, physicians, laboratory directors, informatics teams, and operational stakeholders.

• Act as executive sponsor for strategic health system partnerships.

• Collaborate with customers to understand clinical, operational, and financial priorities and develop solutions that create measurable value.

• Represent Labcorp at industry conferences, advisory boards, customer events, and executive forums.

Digital Product and Experience Leadership

• Partner with Product Management and Technology teams to enhance provider-facing solutions.

• Drive adoption of digital ordering, results delivery, EHR integration, clinical decision support, and workflow automation capabilities.

• Champion customer-centered design and innovation to improve provider satisfaction and reduce administrative burden.

• Lead strategic initiatives focused on interoperability, provider workflow optimization, and data-driven insights.

Business Growth and Market Expansion

• Develop growth strategies for provider and health system segments, including new business acquisition, account expansion, and retention.

• Identify opportunities to increase utilization of Labcorp's diagnostic, specialty testing, oncology, genetics, and population health solutions.

• Collaborate with commercial leadership to establish revenue targets and achieve growth objectives.

• Evaluate strategic investments, partnerships, and market opportunities.

Operational Excellence

• Establish key performance indicators (KPIs) for customer engagement, digital adoption, satisfaction, re