Solution Sales - CX - Federal Finance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is looking for a CX Solutions Sales Specialist that will be responsible for market success of ServiceNow’s CX and Service Automation products in the US Federal Government  Agencies. This product is built on ServiceNow’s market leading platform and creates a single source of truth and engagement that allows processes across the enterprise to execute with uniform information.

You will be responsible for communicating the CX value proposition to prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message across all industries within your region. You will focus on targeting your CX message to specific customer needs and will focus on being a trusted advisor to our community of customers and partners. Finally, you will represent ServiceNow at local and regional events to drive your message into the broader market.

What you get to do in this role:

• Provide subject matter mentoring and training to peers and other colleagues in the organization.
• Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, and challenges
• Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
• In partnership with assigned Account Executive and Solution Consultant, present our CX solution directly to prospects, customers and at industry events and seminars
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Articulate customer success strategies (and losses) to the field in order to streamline and standardize security solution presentations and value proposition
• Become a trusted advisor to our community of customers and partner.

Qualifications

In order to be successful in this role, we need someone who has: 

• 3-5 years of sales experience for risk and compliance products, ideally with a focus on products with leadership status in the Service Automation, CX and Workflow Markets.
• Preferred domains of expertise include:
  • Customer Experience
  • Customer Service Automation
  • Field Service Automation
  • Order Management Workflow
  • Public Sector Digital Services
• A strong understanding of the CX market and digital workflow related business processes. 
• Willingness to do whatever it takes to help define a new market and differentiate us from historical approaches.
• Ability to communicate complex issues in simple terms via written and oral media.
• Ability to forge strong business relationships and connect with CIO / CRO / CCO / CFO at customers as well as with individuals in ServiceNow internal and external eco-system.
• Works well in a team environment.
  Bachelor's degree in business, marketing or related discipline preferred. 
• Travel required.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.