Supervisor, Insurance Analyst - Hybrid

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

This role provides leadership, support and supervision for a group of agents within assigned territories and ensures quality, compliance and performance are held to the highest standards. This individual is a subject matter expert on commercial pharmacy, major medical and government insurance plans, prior authorizations, medical exceptions, appeals, and access support options within their territory. This role will engage directly with Field Reimbursement Managers (FRMs) and Health Care Provider (HCP) offices within their territory. The ideal candidate will be a strong communicator, able to support patients through clearly educating both FRMs and HCPs to effectively minimize access barriers. The supervisor ensures that all day-to-day activities of the team operate smoothly and seamlessly to provide the best customer experience for physician offices and ultimately patients. This position is responsible for ensuring all performance metrics, workload deliverables and customer services activities are completed in alignment with a high touch business model.

Responsibilities

• Supervise and oversee analysts responsible for prior authorization education and post-benefit verification follow up (Bridge, Patient Access) access assessments in their assigned region.Work proactively with staff and cross-functional groups to develop creative solutions to challenging patient access issues regarding prior authorization and denied coverage requests to ensure patient care.
• Responsible for managing key accounts within assigned region, engaging directly with FRMs and HCPs to effectively minimize access barriers for patients.
• Partner with Leads to monitor workflow and adjust workload and staffing requireme