Senior Manager, People & Culture Retail and Customer Love

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

 

 

Senior Manager, People & Culture Retail and Customer Love

The Senior Manager, P&C role is both a strategic and hands-on role that provides full cycle Human Resources support to our Retail and Customer Love teams. The role is critical in executing our People team initiatives to cultivate an innovative, high-performing, and inclusive culture as well as providing great internal customer support, and driving P&C functional excellence and process improvement across the organization to ensure standards are aligned and being executed. 

 

What You’ll Do:

• Coach management teams on employee-related best practices to foster positive team environments.
• Provide guidance and support to all Retail and Customer Love teams on diversity, equity, and inclusion matters, ensuring that every employee is seen, respected and heard.
• Create and maintain strong and trusting relationships across the organization; partner cross-functionally with the management and leadership team, internal People team to ensure that the team can grow, scale, and exceed business objectives.
• Bring the Ref culture and values to life in every interaction with the team to ensure a culture of belonging and support.
• Provide coaching and support to ensure that performance expectations are clear and that all Refs have the necessary tools and training to meet those standards. 
• Actively listen and provide guidance and advice in an effort to help all employees achieve the career aspirations. 
• Lead employee relations, ensuring excellent climate and morale. Proactively assess the Retail and Customer Love team's morale and engagement and partner with leadership to create a strategy to address gaps, executing that plan flawlessly.
• Investigate claims, complaints and concerns raised by associates, ensuring timely response, quick resolution and following-up as necessary to mitigate reoccurrence.
• Support interview process for talent at management level, facilitate P&C piece of on-boarding and conduct exit interviews.
• Ensure excellent P&C operations associated with generalist responsibilities (leave management, compensation practices, talent acquisition, benefits, People systems, etc.)
• Liaison between the Leadership and our employees for compensation, benefits, development, and employee relations. Additionally, you are the key to communicating change.
• Serve as a confidential resource to the business unit employees and managers whether it be handling and escalating any employee relations issue in partnership with the People team and in-house/outside counsel. 
• Confidently manage the formal investigation process and communicate effectively the status of escalations to the Chief People Officer.
• Well-versed in federal and state employment law and fluent in leave policies and administration for our employees and liaising with our compensation department. Must be able to understand overarching laws and help our employees understand their role in ensuring legal and internal policy compliant leaves.
• Strategize with business leaders and make recommendations to maximize our team’s performance whether it’s developing and defining opportunities, engagement, and talent development and succession planning.<