Company

Cox Communications, Inc.

Job Family Group

Technical Operations

Job Profile

ACS Service Technician I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Advanced Convention Services Technician (Cox Business)

The Hospitality Technician I – Convention Services is responsible for the installation, maintenance, and service of custom hospitality products specializing in convention services.  The Hospitality Technician I – Convention Services will ensure, via monitoring and maintenance, a 100% uptime during the duration of the customer’s event. The technician is responsible for delivering a high-quality customer experience, upholding standards, and meeting company goals. This role consistently partners with all departmental resources (Hospitality Technician’s – Convention Services, show management, decorators, sales, engineering, contracted facilities and/or partner venues) to meet customer requests/demands.

What’s in It for You? 

Here’s a sneak peek of the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans. 
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 
• Comprehensive healthcare benefits, with multiple options for individuals and families. 

• Generous 401(k) retirement plans with company match. 
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 
• Professional development and continuing education opportunities. 
• Access to financial wellness/planning resources. 

Check out all our benefits.

What You'll Do

• Performs all Layer I and Layer II applications for equipment installs, configurations, provisions, maintenance, upgrades, debugging, and adjustments.
• Coordinates with customer service, building services, show management, exhibitors, convention center admin, and vendors for installation of Hospitality products. Including access to areas such as IDFs (Intermediate Distribution Facitity), DCC, roof, etc.
• Assists Hospitality Technician’s with a wide variety of equipment to provide phone, data communication, and advanced services.
• Communicates directly with customers, business partners, customer service reps, decorators, and hotel staff and provides excellent customer service and professionalism.
• Provides direction to team members, vendors, property personnel based on show and/or property needs.
• Verifies the operational performance of system equipment for compliance to design specifications and quality of service targets.
• Utilizes designated test equipment and tools specific to Hospitality Services.
• Maintains and troubleshoots metro area networks (MAN) and wide area networks (WAN) connectivity over fiber, ethernet, and GigE links.
• Ensures all cable drops, floor runs etc. are completed with the upmost professionalism and with the customers and event attendee’s safety in mind.
• Knowledge of mature wiring standards, i.e., taking over older convention spaces.
• Competent in splicing 6/12 single-mode and multi-mode fiber.
• Ensures maps and floor plans are accurate and verified by the customer and/or customer service.
• Engages the customer before, during, and after the installation to answer questions, ensure readiness and customer satisfaction.
• Responds to and resolves incoming trouble ticket calls within key performance metrics.
• Assists boundary partners with orders to validate quote requirements.
• Ensures proper deinstall after customer move out. 
• Recover temporary deployed equipment by safely removing and disposal of temporary cable drops, phones, etc.
• Maintain a clean and safe work environment.
• Remains current on the latest technology and/or Safety requirements.
• Assists with inventory management.
• If driving is required – valid state driver’s license and a good driving