Property Operations Associate

Location: Athens, Georgia

Time Commitment: approximately 32- 40 hours per week

Anticipated Schedule: Flexible shifts with required weekend availability

The Property Operations Associate role is an on-site facilitator of everything that the Kasa guests will experience during their stay. As a Property Operations Associate you are an important part of the Athens, GA market, supporting efficient and successful operations for the Bell Hotel. You will be the face of Kasa during the guest’s stay, interacting with guests while on-site, providing assistance and recommendations, and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property, and being ready in time for check-in. 

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, planning + strategizing for next-day operations, enhancing the VIP experience, hosting guest engagement events, and providing guests with local area recommendations.

A typical schedule for this role is determined by market-driven business needs, including nights, weekends, and holidays, as part of the hospitality industry. While you won't be 'on-call 24/7,' in the event of an emergency, you may be contacted. If available, you'll be compensated with at least 2 hours of overtime, above state requirements, for any assistance provided during your defined days off or outside regular working hours.

 

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

 

Required Qualifications

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
  
  
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
  
  
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
  
  
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
  
  
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
  
  
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
  
  
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
  
  
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
  
  
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
  
  

 

Required policy information: 

• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
  
  

 

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.