Director, Legal Operations – External Engagements, Data & Analytics

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Director, Legal Operations – External Engagements, Data & Analytics

Job Description

GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

We are seeking a highly skilled and motivated Director of Legal Operations – External Engagements, Data & Analytics. This role is responsible for two of the most strategically important functions: managing how we deploy, evaluate, and optimize our external legal resources, and building the data and analytics infrastructure that powers smarter decision making across the entire legal function.

Reporting directly to the Head of Legal Operations, this Director works in close partnership with Legal Operations peers — the Director, Legal Ops Support Services and the Director, eDiscovery & Records Management — to ensure Law, Policy, & Compliance operates as a cohesive, high-performing, and cost-efficient organization. The ideal candidate brings deep outside counsel management expertise, strong financial acumen, and a genuine passion for translating data into insight and action.

Location:

• This is a hybrid role, on-site 3 days per week at our Bethesda, MD, New York, NY or Cleveland, OH office.

Responsibilities:

• Own the legal spend analytics function, producing regular matter-level and practice group spend reports, trend analyses, budget vs. actual tracking, and savings initiative reporting

• Own the Outside Counsel Management Center of Excellence by managing all external counsel engagements across the company, including in the Claims org.
• Develop and maintain a legal spend benchmarking program, leveraging industry data to evaluate the competitiveness of our rate structures and overall cost profile relative to financial services peers.
• Build, own, and continuously improve the legal department's KPI framework — defining the metrics that matter most across outside counsel performance, matter management, resource utilization, and operational efficiency.
• Lead and develop the legal data team who serve as a shared analytics resource for the entire Legal, Policy, & Compliance organization.
• Establish and manage a clear prioritization and intake process for analytics requests across all legal operations domains, ensuring equitable and transparent access to analytical support across all peer functions.
• Oversee the design and maintenance of legal department dashboards and data visualizations that translate complex data into clear, compelling narratives for executive leadership.
• Serve as the business owner of the matter management and CLM platforms, defining data standards, workflow requirements, and reporting outputs in partnership with Legal Tech.
• Negotiate vendor or law firm pricing.
• Knowledge of the latest industry trends and evolving market forces governing legal and expert firm rates and billing trends.

Qualifications:

• B.A./B.S. in business or other relevant subject

• At least 10 years of relevant experience in a corporate legal department, claims organization, or law firm.
• Experience managing or mentoring legal operations or data analytics professionals
• JD, MBA, or advanced degree a plus but not required

The GEICO Pledge:

Great Company: At GEICO, we