Managing Director, Team Lead

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

At Press Ganey, we’re transforming the Human Experience in healthcare.
We combine deep industry expertise with cutting-edge technology to help healthcare organizations center their strategies around the people they serve—patients, members, consumers, and employees. Together, we unlock human potential and build stronger, healthier communities.

Position Overview

The Managing Director, Market Lead is a senior leadership role responsible for driving growth across a defined market. This individual will lead a team of Account Directors, manage strategic client relationships nationwide, and spearhead business development efforts to expand Press Ganey’s impact.

Key Responsibilities

• Market Growth Leadership

  • Develop and execute a comprehensive growth strategy across the market, identifying white space and expansion opportunities.
  • Drive new business and account expansion efforts with a focus on strategic healthcare organizations.

• Client Engagement & Vision Setting

  • Build trusted relationships with senior client stakeholders.
  • Understand client challenges and articulate a compelling vision using Press Ganey’s suite of solutions.

• Team Management & Coaching

  • Lead, coach, and develop a high-performing team of Account Directors.
  • Ensure consistent use of Salesforce and adherence to sales processes.

• Cross-Functional Collaboration

  • Partner with internal experts, executives, and sales engineers to craft winning strategies.
  • Guide cross-functional teams through the sales cycle to ensure optimal outcomes.

• Sales Strategy & Execution

  • Lead RFP strategy and proposal development in collaboration with Field Operations.
  • Oversee contract negotiations and deal structuring.
  • Collaborate with Marketing and Inside Sales to execute targeted prospecting campaigns.

• Performance & Reporting

  • Maintain real-time visibility into pipeline, performance metrics, and competitive landscape.
  • Conduct regular 1:1s and team meetings to align on goals and progress.

Qualifications

• 10+ years of experience in business development or sales, including 5+ years in a leadership role as a player/coach.
• Proven success in account management and strategic growth.
• Deep understanding of healthcare systems,