Product Designer

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

Our Product Designer will be an integral part of our team at WillowTree. To help retain our deep culture of collaboration both among ourselves and our clients, this role will maintain an in-office presence 2-3 days/weekly with the flexibility to work remotely the other 2+ days.

The Opportunity

As a Product Designer at WillowTree, you'll collaborate closely with cross-functional teams to co-lead ideation sessions, create visually compelling designs, and ensure alignment with brand and strategic goals. You'll also champion inclusive, accessible design and communicate with global team members and clients.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work.

Responsibilities

• Collaborate closely with a multidisciplinary team including Software Engineers, Researchers, Strategists, Creatives, and Project Managers, fostering a culture of teamwork and shared ownership.
• Support senior designers and engage with international team members, facilitating seamless communication and alignment of design objectives with high-level stakeholders.
• Execute various design tasks including sketching, wireframing, building IA, motion design, and conducting usability tests, under the guidance and mentorship of senior designers.
• Produce high-quality visual designs that embody the client’s brand identity while ensuring alignment with product strategy goals and budget constraints.
• Collaborate with content strategists to ensure cohesive alignment between content strategy and design, enhancing user engagement and experience.
• Assist in developing lightweight and purposeful design systems, contributing to creating consistent and scalable design solutions.
• Create prototypes in Figma to explore and iterate on design ideas, actively seeking feedback and incorporating insights from senior designers.
• Apply visual design principles and user experience best practices to craft intuitive and engaging designs that prioritize user needs and preferences.
• Utilize research, analytics, and SEO insights to inform design decisions and iterate designs based on data-driven insights, with guidance from senior designers.
• Adhere to platform and accessibility best practices in all design work, promoting inclusivity and ensuring that designs are accessible to all users.

Qualifications

• You’ve been designing digital products for 3+ years
• Experience with design tools like Figma, Photoshop, and other Adobe applications
• A portfolio that exemplifies strong visual design and a focus on defining the user experience
• You’ve proudly shipped and launched products
• Proven understanding of user experience best practices and platform standards
• A strong understanding of typography, layout, color, and advanced design principles
• Familiarity with accessibility best practices to ensure designs cater to all user needs
• You’re knowledgeable of what’s possible on modern digital platforms in addition to an understanding of platform design standards (e.g. HIG, Material Design)
• Capacity to work under ambiguity and move forward with imperfect data
• You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements
• Experience effectively presenting and communic