Operations Manager

Our Operations Manager is responsible for overseeing the Service team as well as day-to-day tasks including but not limited to greeting and directing members, guests and staff as they enter the gym. They will also provide assistance to members' requests and inquiries and perform various administrative duties as required. Actual duties may vary at the discretion of gym management.

 

Department: Operations

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities: 

1. Customer Service
   2. Payment on Account
   3. Club cleanliness
   4. Building and equipment maintenance and safety
   
   Accountabilities:
   1. Greeting/Farewell to all that walk in/out of the front door
   2. Phone Power Protocol
   3. Front Desk training, coaching, success, and problem resolution of front desk staff
   4. Scheduling of Front desk
   5. Cash Protocol
   6. Check-Ins, including guest and employee
   7. Manage alerted check-ins
   8. Towel Sales

Other Requirements:

• Must successfully pass a background check 
• CPR certification required within 30 days of hire

Qualifications

CHECK IT OUT!
EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercisers practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, learn and grow and be a team player. We'd love to review your application! Please understand our Core Purpose and Values, you'll need them as you apply.

IF YOU DECIDE TO APPLY...
We will be asking you to take our Behavioral and Cognitive Assessments through Predictive Index, you will be automatically prompted to take the Assessment as part of the online application process.

This is a 2-part Assessment, the first part is a Behavioral Assessment and takes about 3 minutes. The second Assessment is a Cognitive Assessment that takes 12 minutes. Don't be nervous, this isn't a test, there is no "pass" or "fail"! It's simply an Assessment that will help us ensure we consider you for a position best suited for you. It will also be used to help us ensure you are most effectively trained and developed so that you thrive and grow should you join EōS.

Please be prepared to dedicate 20-25 minutes, uninterrupted, to the Application process. We understand that you might be busy so if you do not have the time now, you may want to consider coming back to our Career page when you can dedicate the time.