Business Development Lead

Make a difference. Be happy. Grow your career.

The Business Development Lead is a client-facing role responsible for end-to-end pursuit leadership from aligning sales strategy to solution development and pricing as well as financial modeling, proposal framing and leading contract negotiations for new business opportunities, service expansions, and large extensions. The role requires a consultative approach to client engagement and collaborative negotiation. This role is an individual contributor that operates with no supervision in a complex environment, thriving in collaborative problem solving working with stakeholders from delivery, finance, HR and legal.

The Business Development Lead is:
• Responsible for confirming leads, understanding and communicating Nordic value propositions for each client, crafting solution proposals, modeling financials and leading opportunities through contract negotiation.
• Primary leader and liaison between Client and Nordic stakeholders, including coordination between Business Line, Delivery, Finance, HR, IT, Legal, and other subject matter experts to develop proposed solutions.
• Accountable for contributions to financial targets and win rates.
• Not responsible for generating new clients or leads.

A member of the Business Development team may also:
• Lead assigned engagements to develop transformation strategies and to demonstrate solutions to clients.
• Work with clients and Nordic sales and solution developers to define innovative solutions and proposals.
• Collaborate with strategic partners to grow practice offerings and associated revenue.

Key Responsibilities

The Business Development Lead, will have the following key responsibilities, which include but are not limited to:

Business development

• Collaborating with sales to understand, qualify, and prioritize prospective clients and opportunities within the strategic vision for both Nordic and its Enterprise Technology Transformation business unit
• Shepherding pursuit teams from bid decision to final submission, developing the business case for pursuing opportunities and forecasting revenue and margin targets for delivery teams
• Executing proposal submissions, matching services to client needs, partnering across departments for terms, packaging, and pricing, and negotiating contracts for shared success
• Researching healthcare-related topics, inclusive of product innovations and competitor research, and seeking professional development by attending seminars, tradeshows, and other pertinent events to help grow the business and stay abreast of industry developments
• Acting as industry expert and providing thought leadership through collaboration with marketing and presentations at various conferences and healthcare-related events to build avenues for customer engagement and strong Nordic brand recognition
• Collaborating with other Nordic departments on global sales and market expansion opportunities

Teamwork

• Fostering a team-oriented culture rooted in respect, high ethics and integrity, camaraderie, collaboration, and effective communication
• Effectively getting work done by creating a team and culture of empowerment and execution
• Building strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results

Results Orientation

• Managing rapid growth in a high-performance, relationship-oriented culture
• Motivating others to achieve results by modeling strong ability to successfully execute
• Conveying a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while changing tactics quickly in midstream to optimize results
• Driving results by setting compelling goals and aggressive schedules; translating these goals into actionable, quantitative plans and consistently meeting or exceeding goals

Skills and Experience

• 8+ years of relevant business experience. Bachelor’s degree, or equivalent experience, required
• 5+ years’ experience in healthcare information technology or related technology consulting or delivery services industries required
• 3+ years’ experience in sales support or business development required.
• Experience with EHR (Epic or OracleHealth) application support services; ERP application support services; digital health initiatives; ITSM implementation and consulting and/or technical, clinical and patient portal service desks required.
• Experience with formal RFPs and procurement preferred
• Proven ability to work effectively with all levels of an organization and with diverse counterparts
• Proven ability to communicate, written and verbal, across a variety of stakeholders and executives<