Salesforce Lead Business Analyst with CRMA - REMOTE

We are seeking a dynamic and experienced Salesforce Lead Business Consultant to join our team. The ideal candidate will have a strong background in Customer Relationship Management Analytics (CRMA) and a proven track record of delivering high-quality Salesforce solutions. The role is full time and remote, allowing candidates to be based anywhere in the US, with the expectation to work during Eastern Standard Time hours.

The job responsibilities for a Salesforce Lead Business Consultant with CRMA (Customer Relationship Management Analytics) experience typically include:

• Strategic Planning: Developing and implementing strategic plans for Salesforce CRMA solutions that align with the client’s business objectives.
• Solution Design: Designing customized Salesforce solutions to enhance business processes and improve customer relations.
• Project Management: Leading and managing Salesforce implementation projects, ensuring they are delivered on time and within budget.
• Data Analysis: Analyzing business data to provide insights and recommendations for process improvements and system enhancements.
• Client Engagement: Acting as the main point of contact for clients, understanding their needs, and maintaining strong relationships.
• Training and Support: Providing training to end-users on the Salesforce CRMA platform and offering ongoing support and troubleshooting.
• Best Practices: Ensuring that the Salesforce CRMA solutions adhere to industry best practices and meet the highest standards of quality.
• Collaboration: Working closely with other consultants, developers, and stakeholders to ensure a cohesive approach to the client’s CRM strategy.
• Continuous Learning: Keeping up-to-date with the latest Salesforce updates, features, and CRMA trends to provide innovative solutions.

These responsibilities require a combination of technical expertise, business acumen, and excellent communication skills to effectively lead and deliver Salesforce CRMA projects. 

• Bachelor’s Degree
• 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.
• Hands on experience with CRMA 
• Minimum 4 years consulting industry experience working with external clients
• Experience working in an Agile environment.
• Deep understanding of iterative development methodologies.
• Excellent knowledge and understanding of current technologies and complex enterprise level applications.
• Skilled ability to obtain, understand and respond strategically to client needs.
• Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
• Strong analytical, problem solving and conflict resolution skills.
• Energetic, motivated, service-oriented, and be able to multi task.
• Proven track record of delivering on time, on budget, and meeting client commitments.
• Excellent listening, oral, and written communication skills.
• Excellent facilitation, presentation, and reporting skills.
• Excellent interpersonal and teamwork skills.
• Flexible to new situations and challenges.

Preferred skills and education:

• Degree in Computer Science or Engineering
• Master’s Degree
• Experience with CRM Analytics is a plus 
• Strong understanding of complex Internet-based enterprise-level applications

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974 to $149,880. Please note that the salary range posted reflects the base sal