Director, Executive Coaching Center of Excellence

BTS is a global consulting firm focused on talent development, sales and marketing enablement, and change and transformation. With 1200 professionals in 32 countries, we serve many of the world’s most successful companies and help them ensure their strategy comes to life.

Our Executive Coaching (EC) Center of Excellence focuses on individual executive coaching that helps senior leaders build self-awareness, understand their impact, envision how they want to lead, and then navigate a path to being as effective as possible. The Executive Coaching COE was formed in early 2023 when BTS acquired The Boda Group, and is growing fast. We have an incredible team of experienced, highly skilled, and committed colleagues who bring great passion and deep capabilities to our clients.

We’re a team of positive, curious learners who actively cultivate a supportive, respectful, and fun environment. We are driven by a shared commitment to providing our clients with outstanding work, and to helping our team members learn, grow, and succeed. We are a virtual team that values relationships and invests in them through regular connections.

The Director will be a central member of our team and will be responsible for recruiting, onboarding, and supporting our executive coaches, ensuring we continue to deliver best in class executive coaching for our clients, and will also personally serve some of our clients as an executive coach. We anticipate 35% of the directors’ time will be devoted to serving clients and 65% will be focused on building and supporting the executive coaching team.

Responsibilities include:

• Managing executive coaching capacity: Working closely with EC operations to understand trends in current capacity, working with the business development team to understand future client needs, and developing a recruitment plan that ensures we always have exceptional coaches who deliver for our clients.
• Recruiting excellent executive coaches for our team globally: Continuously scanning client and colleague networks for potential candidates, having initial conversations to build interest and assess candidacy, and shepherding the multiple-step mutual evaluation process and being part of the final decision.
• Onboarding new executive coach team members: Welcoming new members to the team, providing them with the resources and support to learn our processes, tools, and best practices, and meeting regularly for their first 6 months to ensure they are proficient with those processes and tools.
• Building meaningful relationships with, and knowledge of, each executive coach on our team: Getting to know each coach’s capabilities, strengths, coaching & leadership experience, and preferences; listening to each coach’s recorded coaching to know their coaching style and approach; reviewing coaching quality data and 360 evaluations; and developing a complete picture of each coach.
• Collaborating on staffing decisions: Working closely with our directors of coaching to understand each leader’s unique needs and aligning leaders’ needs with our coaches’ capabilities to ensure strong leader & coach matching.
• Ensuring executive coaches continue to deliver exceptional work for our clients: Tracking and analyzing key performance metrics; addressing client questions and problems collaboratively with engagement managers; and resolving any performance issues.
• Continuing our strong, vibrant learning community of coaches: Understanding our coaches’ needs and planning and leading our team calls, deep dives, annual team retreat, and other forms of learning and engagement.
• Personally providing exceptional executive coaching to our clients: Modeling our processes, tools and best practices and upholding our very high-quality standards of executive coaching.
• Supporting team members with individual questions and needs: Responding to inquiries related to scope of work, client context and expectations, required reporting, compensation, culture, and team expectations.
• Supporting business development efforts when needed: Helping with proposals and RFP responses, attending client meetings, and ensuring business developers have up to date information on our exceptional coaches.
• Additional projects as needed.

Professional Qualifications

• Track record of:
  • recruiting, selecting, and developing high-performing colleagues
  • growing and leading teams with high performance, strong engagement, and high levels of retention
  • building and sustaining positive and collaborative vi