Senior Director, Sales Operations & Insights

Job Description

About the Role

Zendesk is seeking a Senior Director, GTM Cadence & Insights to lead the strategic backbone of our forecasting, pipeline governance, and global revenue analytics. This role drives standardized rhythms, trusted data, and actionable insights that enable world-class GTM execution.

The Senior Director will partner with GTM leadership, Finance, and Revenue Operations to deliver forecasting excellence, pipeline health visibility, and revenue-driving insights. A critical focus will be leveraging our GTM technology stack and AI-driven capabilities to modernize processes and uncover new opportunities.

What You’ll Do

• Deliver worldwide forecasting and pipeline dashboards that provide a single source of truth for GTM leaders.
  
  

• Own and continuously refine the forecasting process and cadence structure, ensuring global consistency and alignment.
  
  

• Define, track, and operationalize pipeline health metrics to improve predictability and sales execution.
  
  

• Run and facilitate weekly forecast and pipeline reviews, partnering with GTM leadership to drive accountability and outcomes.
  
  

• Champion AI-driven forecasting and analytics, automating manual processes and surfacing actionable insights at scale.
  
  

• Leverage Clari, Salesforce, Tableau, Gong, Groove, and Slack to streamline GTM processes and reporting.
  
  

• Lead and develop a high-performing analytics team of 7, fostering a culture of growth, innovation, and accountability.
  
  

• Act as a strategic advisor to the VP of GTM Sales Operations, shaping revenue strategy and investment decisions.
  
  

What You Bring

• 12+ years of experience in Sales Operations, GTM Strategy, or Revenue Operations in high-growth SaaS organizations.
  
  

• Deep expertise in forecasting, pipeline management, and sales analytics at global scale.
  
  

• Hands-on experience with Clari (required), plus Salesforce, Tableau, Gong, Groove, and Slack.
  
  

• Track record of introducing AI/automation into GTM workflows to drive efficiency and accuracy.
  
  

• Leadership experience managing and scaling analytics or operations teams.
  
  

• Strong executive presence and communication skills, with a history of influencing C-suite leaders.
  
  

• Ability to balance strategic vision with executional rigor, leading at both the 30,000-foot and tactical levels.
  
  

What Success Looks Like

• 3 months: Deliver standardized global forecasting and pipeline dashboards in Clari.
  
  

• 6 months: Establish a predictable global forecasting and pipeline governance rhythm across all GTM regions.
  
  

• 12 months: Increase forecast accuracy and pipeline health, while deploying AI-driven insights and automations that unlock GTM efficiency and execution at scale.
  
  

Why Zendesk

At Zendesk, we power customer experiences that build lasting relationships. You’ll join a team that values transparency, collaboration, and execution excellence — and you’ll have the opportunity to directly impact how we run our business and scale globally.

This is a senior leadership role with the visibility and influence to transform how we forecast, analyze, and