Dickies: Ecommerce Program Manager

For over a century, Dickies has been worn by those forging their own path to shape the world we live in. We celebrate the can-do spirit of tradespeople, skaters, and doers who continue to put their trust in us. And we’re ready for the next 100 years of rolling up our sleeves alongside them, creating styles that work as hard as they do.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team dedicated to those people that work hard and play harder, Dickies just may be the place for you.

To learn more about our values and our culture, visit Dickies Careers or www.dickies.com.

Ecommerce Program Manager

What will you do?

A day in the life of an Ecommerce Program Manager at Dickies looks a little like this.

Ecommerce Program Manager is responsible for ensuring new digital capabilities being developed for the Ecommerce platform can be scaled and supported by business and IT organizations. In this role you will work very closely with IT eCommerce and ERP teams, as well as business teams, including UX, Front End Development, Product, Digital Marketing, Customer Service, Finance, and Analytics. This position reports to the Senior Director of Digital. 

Let’s break down that day-in-the-life a bit more.

• Serves as the key liaison between the business, Licensees, EDI 3rd Party Providers, and internal IT teams to strategize and prioritize business needs.  

• Manages day to day interactions with third parties to communicate business objectives and provide detailed business requirements.  

• Own the coordination, prioritization and ultimate delivery of Ecommerce product solutions.  

• Work closely with business and IT teams to define requirements and appropriate User Stores for utilization by development teams. 

• Serve as an expert on the features and functions of the e-commerce platform and product integrations.  

• Provide support in integrating and on-boarding new licensee partners. 

• Oversee the initial set up process of licensee web items to ensure accurate and timely delivery to the site merchandising team for finalization of the product lifecycle and publication to the website.  

• Execute promotional strategies by building campaigns and discounts on the ecommerce platform. 

• Lead the team and the process for updating all Dickies DTC Price Lists.  

• Operate with a test-and-learn mentality. 

• Build an intimate knowledge of the customer, business KPIs and technological capabilities to inform product integration decisions. 

• Partner with analytics team and obtain key success metrics for product integrations, as well as test criteria.  

• Monitor the performance and customer feedback of integrations post-launch to refine features.  

• Participate in the strategic development and implementation of A/B testing, personalization and analysis. 

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 5+ years of experience and professional achievements.

The foundation skills you will need in this position are:

• Strong focus on teamwork and the ability to develop cross functional relationships  
• Ability to function in a strategic and tactical capacity in an agile environment  
• Demonstrated critical thinking and analytical skills are required; ability to apply systems knowledge to troubleshoot and analyze new issues is critical  
• Excellent verbal and written communication skills  
• Must be a self-starter, able to work independently with a proactive working style  
• 5+ years of experience managing content and merchandising of an e-commerce website; Salesforce Commerce Cloud Preferred  
• 3 – 5 years of experience managing a team  
• 5+ years of ERP integrations experience  
• Experience with Ratings & Reviews and UGC platforms such as Bazaarvoice and Curalate  
• Experience with PIM platforms such as Salisfy  
• Experience with AB testing tools such as Monetate  
• Experience with Google Tag Manager  
• Knowledge of website personalization