Dickies: Store Manager - Oklahoma City Outlets

Title:  Store Sales Manager  

Department:  Store Operations 

Reports to:  General Manager - Retail Stores 

Basic Functions 

• Responsible for all aspects of Store Operations.   

• Accountable for store profits by maximizing sales, providing excellent customer service, managing inventory and controlling expenses.   

• Ensures that all Williamson-Dickie Retail Stores Co. policies and procedures are implemented, as stated in store manuals and memos.   

• Maintains all principles and standards of merchandise presentation, daily operations and personnel activity.   

• Performs other duties as required/assigned by supervisor 

Specific Functions, Duties and Responsibilities 

Sales Generation 

• Achieves monthly sales plan projections through personal salesmanship and management endeavors.   

• Maintains well-trained Assistant Sales Managers and/or Sales Associates who are able to promote The Williamson-Dickie Retail Stores Co. products and image.   

• Develops a regular clientele and services their needs, within Company guidelines.  Develops a good knowledge of the Williamson-Dickie Retail Stores Co. products and stays aware of industry trends.   

• Maintains awareness of competitive activity and communicates issues to the General Manager – Retail Stores as appropriate.   

• Purges inventory of defective/damaged goods by implementing clearance procedures and damages out of stock. 

Customer Service 

• Ensures all customers are greeted and engaged. 

• Maintains well-trained Assistant Sales Managers and/or Sales Associates, ensuring good customer service.  

• Schedules staff to maximize customer service needs during peak daily, weekend and holiday periods. 

Staff Supervision and Training 

• Actively recruits and hires Sales Associates and Assistant Sales Managers and completes their training per Company programs to ensure Company performance standards are met.   

• Ensures the store is properly staffed to meet scheduling needs.   

• Follows Company criteria for properly hiring, reviewing, coaching, disciplining, promoting and terminating Sales Associates and Assistant Sales Managers, with the proper approval.   

Merchandising 

• Implements all basic Company merchandising principles and standards for proper sales floor display.   

• Follows through with signage and display of all catalogs, newspaper advertisements and seasonal promotions as directed.   

• Ensures all stock is represented on the sales floor