Senior Director After Sales

<p></p> <p> </p> <p> </p> <p><span><span><b><span>With a passion for life </span></b></span></span></p> <p> </p> <p><span><span><span>Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. </span></span></span></p> <p><span><span><span>Are you looking for an inspiring career? You just found it.</span></span></span></p> <p> </p> <p> </p> <p>At Getinge, we’re dedicated to helping healthcare professionals deliver the best possible care. Our Digital Health Solutions division develops innovative software that enhances staff satisfaction and patient safety in hospitals worldwide. We enable hospitals to optimize critical workflows by improving efficiency and coordination across sterile processing, operating rooms, and the entire patient journey.</p> <p> </p> <p><em>Come join us on our journey to bring ideas to life!</em></p> <p> </p> <p><strong>About this opportunity</strong></p> <p>As the Senior Director for Global After Sales, you will lead a critical function at the intersection of operations, technology, and customer experience. Your mission is to evolve our After Sales organization toward a scalable, data-driven, and AI-assisted model, delivering a world-class customer experience across both cloud-based and on-premises solutions.</p> <p> </p> <p>You’ll ensure operational excellence while driving service innovation, modernizing tools and processes, and preparing the organization for the future of hybrid, AI-supported healthcare delivery. This is a global leadership role with responsibility for a cross-functional and international team, and it involves close collaboration with key internal and external stakeholders worldwide.</p> <p> </p> <p>This role is based in our modern office in Nordhavn, Copenhagen. We embrace a flexible hybrid work model, and the role includes occasional international travel.</p> <p> </p> <p><strong>Key duties and responsibilities</strong></p> <p>You will be responsible for both day-to-day excellence and long-term innovation across four key areas:</p> <p> </p> <p><em>Customer Success and Satisfaction</em></p> <ul> <li>Ensure customer-centricity is embedded across all After Sales activities and interactions.</li> <li>Represent After Sales in executive customer engagements, steering committees, and strategic initiatives.</li> <li>Support the rollout of cloud-service support models while maintaining excellence in on-premise delivery.</li> <li>Establish robust feedback mechanisms to translate customer insights into product and service improvements.</li> </ul> <p> </p> <p><em>Operational Excellence</em></p> <ul> <li>Define and execute a global, scalable After Sales strategy anchored in data and continuous improvement.</li> <li>Harmonize processes, tools, and KPIs across regions to improve consistency and performance.</li> <li>Build a proactive service culture focused on preventing incidents and maximizing system uptime.</li> <li>Introduce and scale AI-assisted support technologies (e.g., agent-assist platforms, chatbots).</li> <li>Collaborate cross-functionally with R&amp;D, PLM, IT, and Quality to ensure readiness for all product launches.</li> </ul> <p> </p> <p><em>People &amp; Leadership</em></p> <ul> <li>Lead and inspire the global After Sales organization across multiple countries.</li> <li>Develop the After Sales management team to drive local accountability and operational maturity.</li> <li>Execute talent development, skills gap assessments, and workforce planning to ensure future readiness.</li> <li>Create a culture of high performance, customer empathy, and continuous learning.</li> </ul> <p> </p> <p><em>Strategic and Cross-Functional Leadership</em></p> <ul> <li>Be an active member of the Digital Health Solutions Management Team and help shape business direction.</li> <li>Drive integration of newly acquired businesses into a unified After Sales framework.</li> <li>Act as a thought partner in the transformation of healthcare services through digital innovation.</li> </ul> <p> </p> <p><strong>You will bring</strong></p> <p>To be successful in this role, you bring the following qualifications:</p> <p> </p> <ul> <li>A degree in a relevant field, preferably engineering or business.</li> <li>Extensive experience (typically 10+ years) in customer support, technical services, or After Sales leadership in software or tech-enabled environments.</li> <li>Alternatively, a background in management consulting combined with several years of operational leadership, including direct responsibility for delivering a major transformation.</li> <li>A proven ability to drive service innovation, improve processes, and lead global teams through change.</li> <li>Familiarity with service tools (CRM, ticketing, remote support) and modern c