Customer Service Representative

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.  The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .”  LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide

RESPONSIBILITY AND AUTHORITY

The Customer Service Representative position is responsible for facilitating and managing all aspects of the customer quote to delivery process. The focus is on customer data and order management across a diverse North America customer base, in support of both the USA and Canada Field Sales organizations. The scope of responsibility includes the Neuromodulation and Cardiopulmonary business units. The individual is expected to maintain positive and productive customer centric relationships with all constituents as well as proactively provide timely and effective communications to all internal partners and external customers.

PRIMARY ACTIVITIES

• Operates in a call center environment receiving inbound calls

• Ensures compliance with all standard operating procedures, policies, and guidelines

• Collaborates with the North America sales organizations to meet customer needs

• Processes orders, returns, field inventory movements, pricing inquiries and quality assignments

• Intakes customer disputes through resolution quotes

• Loads customer pricing in SAP

• Processes deals and produces pricing letters

• Reviews and removes sales order blocks in SAP

• Supports and adheres to continuous improvement initiatives

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• High School Diploma required, with very strong preference for a relevant BS Degree

• 2 + years of substantive customer service experience with a leading organization renowned for their customer service initiatives

• Strong preference for candidates with directly relevant healthcare customer service experience in a fast paced medical, medical device and /or pharmaceutical environment; candidates in a similar capacity with companies in the banking and financial sectors renowned for their customer service methodologies also considered a plus

• Previous pricing experience is strongly preferred

• Technical proficiency with the Microsoft Office Suite

• Demonstrated proficiency working within the SAP Sales & Distribution module, or other like ERP system

• This position may require business travel of 5% or more of the time

Pay Transparency

• The salary range for this position is $20-$25/HR + bonus potential.

Employee benefits include:

• Health benefits – Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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