Customer (Patient) Support Specialist | Hiring Now | Onsite- Pittsburgh

<div class="content-intro"><p><strong>Company Overview:</strong></p> <p><br><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.&nbsp; Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.&nbsp;<br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.&nbsp;<br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p> <p>&nbsp;</p> <p>&nbsp;</p></div><h3>The Role</h3> <p>As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.</p> <p>This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.</p> <p><strong>This is a fully On-site role in Robinson Township, Pittsburgh</strong></p> <h3>What You’ll Do</h3> <ul> <li>Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment</li> <li>Conduct outbound outreach to support patients in completing key steps in their prescription journey</li> <li>Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently</li> <li>Assist with insurance verification, benefits coordination, and financial assistance programs</li> <li>Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams</li> <li>Research and resolve patient issues using internal tools and resources<