Operations Director, Enterprise Management Operating System - Evernorth - Remote

OVERVIEW

The Enterprise Management Operating System (eMOS) is a platform that equips our operations with structured practices and data-driven insights to lead effectively. It supports ongoing leadership development and enhances supervisor capabilities, enabling better outcomes for the ~30K users across Cigna.

Within eMOS, there are four supporting functions: onboarding, tool development, sustainment, and training. The Operations Director is responsible for the daily oversight and management of these teams powering eMOS, as well as the forward-looking vision of where the platform should evolve. This role will work in collaboration with Product, Operations and Business leaders to understand the unique needs of the many organizations eMOS supports.

This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ.   

Position Summary

Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for leading the eMOS organization day-to-day, defining the destination of the platform, and driving transformational change.  The role will lead four separate teams within eMOS (onboarding, tool development, sustainment, and training).  Each team is comprised of operations and business roles, supporting ~30K users across Cigna.

This role will partner with many leaders across Cigna to drive improved operational efficiencies.  Build new technology solutions that improve the platform experience and generate efficiencies.  Act as a key thought partner for the executive stakeholders- provide strategic thought leadership and drive continuous improvement across all lines of business.  Be an influential with key internal stakeholders to drive action and resolution to problems that impact the operations.  Identifies opportunities for process/platform improvement and works with partners to implement broad and unique changes.

Primary Components:

• Leadership –Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles. Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their internal customers.
• Data – Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the businesses eMOS supports. Individual will work closely with data teams across the company to deeply understand the critical operations, business and other data relevant for the role.
• Analytics –Individual will work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches into the operation.
• Strategy –The individual will think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the operations, businesses and other horizontal teams.
• Communication – Individual will be adept at distilling work and insights into succinct, easily consumable decks for partners ranging from operations leaders to key business partners.
• Teamwork – Role will partner closely with diverse operations teams across the company
• Product/Technology – Partner with the Product, Technology and Operations teams to develop a strategic roadmap for eMOS.

Key Qualifications

• Bachelor’s degree preferred; MBA preferred
• 8+ years of experience with business, operations or similar applicable experience
• 2+ years of people leadership experience is required
• Experience leading a product development or project management function preferred
• Demonstrated strategic acumen with the ability to plan and execute current and future platform design functionality  
• Comfort managing ambiguity and leading cross functional teams in a dynamic, matrix environment
• Strong communication (oral and written), facilitation, and presentation skills to include engage with senior/executive leadership
• Strong analytical and financial acumen
• Proficient using MS Office software

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 144,20