National Manager - Parts and Service

National Manager - Parts and Service

Leading with vision and strategy to grow sales, elevate service, and strengthen customer relationships across Canada and the USA!

Location: Morgantown, PA

Your Impact - Big and Bold:

The Manager of National Sales - Parts and Service is a driving force behind North American growth, leading national strategies that expand key accounts and accelerate performance across Canada and the U.S. This role champions innovation and partnership to fuel collision repair and parts sales, strengthen customer relationships, and elevate our brand's presence in every market

What a Day in Your Life Looks Like:

• Sales Management: Manage the quoting process for all sales, ensuring pricing files are accurate and consistently updated.

• Pricing Strategy: Initiate and communicate price adjustments to maintain or improve gross margins.

• Leadership: Guide locations in achieving Parts and Service sales growth toward both budgeted and stretch targets.

• E-Commerce Support: Assist the National Parts Manager with Web-store operations, online sales, and ongoing updates.

• Marketing Oversight: Ensure all marketing materials, including Morgan's website, remained current and aligned with brand standards.

• Customer Experience: Establish and implement strategies to enhance the overall customer journey.

• Strategic Planning: Support the development and maintenance of a 3-year sales outlook for both parts and service.

•Reporting: Submit consistent weekly updates and detailed monthly activity reports.

• CRM Management: Maintain an updated list of all customers, current and past, by region with accurate contact information in Salesforce.

• System Administration: Oversee all aspects of Salesforce, including updates and training for regional sales representatives and service center managers.

• Client Engagement: Accompany service center managers and estimators during new or renewed customer visits to strengthen partnerships.

• Communication: Ensure customer expectations are clearly defined and communicated from quote through project completion.

• Feedback Analysis: Conduct customer surveys and coordinate feedback collection from all locations.

• Problem Resolution: Participate in warranty investigations and contribute to issue resolution and customer satisfaction.

• Account Development: Engage with National Accounts to grow relationships and increase exposure to site capabilities.

• Industry Representation: Participate in key trade shows to promote Morgan's products and network capabilities.

• Marketing Collaboration: Support marketing initiatives and campaigns as requested.

• Operational Support: Perform other duties as assigned to advance national sales and service performance.

What You Bring to the Table:

• Education: College degree required.

• National Accounts Experience : Minimum 5 years of experience in the transportation industry.

• Quoting Expertise : Minimum 5 years' experience quoting truck and trailer repairs.

• Organizational & Communication Skills: Excellent organizational skills and effective verbal and written communication.

• Leadership & Coaching: Experience directing and coaching teams for optimal results.

• Technical Proficiency: Proficient in Excel, PowerPoint, and data analysis.

• Customer Service: Excellent phone etiquette and customer service skills.

• Travel Requirement: Up to 75% travel required.

Physical Demands

• This role includes focused office work, spending up to 8 hours actively engaged at your workstation each day.
• You'll also get the chance to experience the manufacturing floor-gearing up with safety glasses with side shields and hearing protection to stay secure in this fast-paced environment. Enjoy a well-lit, comfortable office space with all the tools you need to succeed .

Why Morgan? Because You Deserve the Best:

With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrig