IT Senior Operation Specialist

<p><span><span><b>Job ID: 27624</b></span></span></p> <p> </p> <p><span><span>At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So, bring your skills, ideas, and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.</span></span></p> <p> </p> <p><span><span>This role is based in Copenhagen, Denmark. This is a permanent, full-time, Hybrid, position.</span></span><br/>  </p> <p><span><span>Nordea is a place where traditions meet tomorrow. We’re not just a bank, we’re <a href="https://www.nordea.com/en/careers/technology">a tech employer</a> on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.</span></span></p> <p><br/> <span><span><b>About our team</b></span></span></p> <p> </p> <p><span><span>You will be part of Production Operations team responsible for maintenance, operations, continuous delivery, integration, and change in Digital Wealth - Data &amp; Analytics.</span></span></p> <p> </p> <p><span><span>We are a cross functional team that spans over both IT and Business, different skill sets and locations, where we work towards simplification, harmonisation and automation, along with building and maintaining scalable and reliable services and automated deploys.</span></span></p> <p> </p> <p><span><span>As a team, we are always open to new ideas and innovations. </span></span><span>Our daily work is to do maintenance, operation, continuous delivery, integration and release toolchain. We support the application development and are responsible for the operation of the production services. Our ultimate vision is to eliminate all our manual touchpoints and adopt automation and smart self-healing processes. </span><span><span>As a new member in our team you will bring new ideas, work closely with other team-members and external service-partners to own processes, and take responsibility of deliverables.</span></span></p> <p> </p> <p><span><span><b>What you’ll be doing</b>:</span></span></p> <ul> <li><span><span>Act as technical driver,  lead technological initiatives while being actively involved in day-to-day operations</span></span></li> <li><span><span>Work closely with the all stakeholders group Business, IT Development, Suppliers to design product &amp; processes with ultimate objective of timely &amp; accurate reports delivery to Nordea Customers</span></span></li> <li><span><span>Ensure high availability, resiliency, scalability and capacity utilization of the applications</span></span></li> <li><span><span>Support the troubleshooting, incident, and problem management processes</span></span></li> <li><span><span>Enhance the application monitoring and self-healing capabilities of the applications</span></span></li> <li><span><span>Work closely with our extended operations team to ensure defect free deployments for new releases</span></span></li> <li><span><span>Work closely with our extended operations team work on continuous delivery pipeline</span></span></li> <li><span><span>Participate in PI planning’s to secure the continuous improvement of the customer experience</span></span></li> </ul> <p><b><span><span>Who you are</span></span></b></p> <p> </p> <p><span><span>We are looking for an energetic, innovative, and service-minded IT Operations who is technology savvy, gets pleasure through automation and enjoys challenges and working in a multicultural environment.</span></span></p> <p> </p> <p><span><span><b>To succeed in this role, we believe that you:</b></span></span></p> <ul> <li><span><span>Are result oriented, hands-on, are able to take ownership, reaching out and “making things happen”, are an actor of change</span></span></li> <li><span><span>Are a creative and innovative person with strong problem-solving skills</span></span></li> <li><span><span>Are adaptable, a people person, a tech-savvy professional able to handle volume rather than processes</span></span></li> <li><span><span>Possess curiosity and interest in understanding and fulfilling business requirements to deliver exceptional customer experience and value-creation opportunities through technology</span></span></li> <li><span><span>Communicate in a clear and understandable way and know your stakeholders, keep them abreast developments and possible reprioritization in the project</span></span></li> <li><span><span>Understand your own technology domain and delivery options for Change and Run</span></span></li> </ul> <p><b>Your background and skills include:</b></p> <ul> <li><span><span>Bachelor's degree in Computer Science, Information Technology, or a relate