Senior Specialist, HR Service Center

I. Job Summary
The Sr. HR Service Center Specialist is member of the broader HR Service Center organization within the WM Human Resource Organization.   This role will serve as a subject matter expert across a variety of functions for which the HRSC assist employees and business leaders.   These functions could include:  FMLA/Leave Administration and ADA Accommodations,   

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.  

• Understanding of federal, state and local laws related to their area of expertise (i.e. FMLA, etc.).
• Communicates effectively with employees, managers and business leaders regarding issues that impact their respective area.  
• Works cross functionally amongst other HR areas to ensure that employee issues are being resolved in a timely and accurate fashion.   
• Assists in training other PSC associates on topics related to their specific area of expertise.
• Creates and Conducts training to other PSC Associates and other WM interested parties regarding their specific area of expertise.  
• Creates documentation and files that comply to all legal, regulatory and business requirements.   
• Preserves confidentiality of employee documentation and files (including medical records).
• Apprise and escalates potential legal, risk, etc. concerns to the PSC Leadership.
• Produce and provide reporting specific to their related their area of expertise, monitor, measure and act upon metrics/KPIs.
• Handles escalations from employees and leaders regarding issues in their area of expertise. 
• Attends continuing training and education to stay apprised of changes within their subject matter area.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
  
A. Education and Experience

• Education: Bachelor’s Degree (accredited) in Human Resources, Business Administration or similar study or, in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of related experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

Required: 

• Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.  
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• FMLA experience 

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: Remote

The expected pay range for this remote position across the U.S is $28.00- 35.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.”

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ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve th