Senior Architect, Salesforce

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

1

What Is the Opportunity?

Collaborative Environment, Transformational Projects, and a Growing Team!

As a member of Enterprise Technology Solutions, you’ll be joining a strategic and collaborative team that is passionate about transforming our business and technology capabilities and paving the way for best-in-class solutions.

As a Senior Architect for Salesforce within the Enterprise Architecture organization, you will collaborate with senior Technology and Business leaders and apply your knowledge of Salesforce platforms and ecosystem to influence and innovate solutions that impact the business. In this role we will look to you to:

• Apply your broad Salesforce/CRM architecture experience by helping to support a strategic initiative.
• Provide consulting to our division architects and be a champion for helping to grow an enterprise Salesforce architecture practice.
• Help to align capabilities within Salesforce to fit the needs of our business groups and look for opportunities to promote reusability and commonality.

What Will You Do?

• Architecture responsibility within a major segment of Technology Architecture in support of the Sale and Service business capabilities
• Works with the Senior leadership within Technology and Business to develop architecture priorities and direction to enable business imperatives
• Advocate for modern architecture principles and technology modernization.
• Establishes strategic technology direction and architecture vision for an organization.
• Drives continuous technology transformation to minimize technical debt.
• Looks for opportunities to capitalize on technology advances through analysis of key industry and technology trends to assess potential impact on the enterprise.
• Defines and leads technology proof of concepts to ensure feasibility of architecture solutions.
• Engage in hands-on prototyping of new technology solutions.
• Partner with Software Engineering to execute proof of technologies.
• Defines target state technology architecture and roadmaps.
• Ensures alignment of IT initiatives with the target state
• Builds strong partnership with engineering to ensure proper alignment of skills with technology direction.
• Prepares and delivers comprehensive communications to convey architectural direction and how it aligns with enterprise strategy.
• Continuously improve efficiency and effectiveness of the architecture
• Provided mentorship to architects.
• Perform other responsibilities as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s in technology related field or equivalent with 5+ years of technology Architecture experience and experience in Salesforce Architecture including Sales, Service, CRMA, and Marketing Clouds.
• Highly beneficial to have Salesforce product certifications, including architecture certifications
• Proven experience in Salesforce platform, LWC, Apex, Integrations, Automation features, Sales, Service and Financial Service cloud.
• Proven experience to assess and monitor production platform health, recommend improvements, and address technical debt.
• Strong experience with integration patterns, data, and data mastery.
• Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user and customer experiences.
• Experience with multi-division complex sales and service landscapes and implementations.
• Experience with omni/multi-channel implementations including voice, chat, email, chat bots in Salesforce.
• Experience leveraging latest technologies including AI to improve sales and service experiences