Manager, Content Delivery Team

Job Description

Join our Content Delivery team and help shape the future of storytelling! We’re looking for a motivated individual to play a key role in managing our in-house email platform while driving the delivery of content that empowers creators. As part of this dynamic team, you’ll oversee email infrastructure and pipelines that support our content creators, ensuring stable delivery and seamless integration with other tools. As the team’s mandate expands, you’ll have the opportunity to shape new storytelling capabilities within the newsroom, unlocking innovative ways to deliver compelling content. Your work will empower teams across the organization—from email-driven campaigns to supporting reporters with essential data.

The Content Delivery team is part of the broader Creator Experience team at The Washington Post. You’ll be supported by a leadership team with deep expertise across the Post’s editorial workflows, guiding you as you help shape the future of content delivery and creator tools.

Motivation

• You’re passionate about platform stability, resilience, and innovation.

• Leading a team of skilled engineers excites you, especially when paired with overseeing our email platform.

• You are committed to maintaining flexible, reusable code that supports both backend systems and email workflows.

• You enjoy working with cloud technologies and back-end systems, with a focus on high-quality outputs.

• Your work will directly impact content creators, marketers, and other colleagues, enabling smooth email communications and content delivery pipelines.

• You thrive in collaborative settings and have a talent for simplifying technical concepts for diverse audiences.

• You will have the opportunity to influence multiple projects and deliver innovative features and services.

Responsibilities

• Mentor and coach talented full stack engineers

• Recruit new engineers and grow a strong team

• Prioritize and delegate tasks effectively

• Manage team members across projects in a fast paced cross functional environment

• Provide foundational support and empower team members to own their work

• Drive forward and provide a vision on engineering goals and technology usage

• Work with stakeholders in engineering and product to prioritize milestones and mitigate business risks

• Manage an on-call cycle and ensure constant coverage on critical systems

• Provide powerful insights by surfacing metrics and performance data to stakeholders and other engineers

• Work closely with other engineering teams to understand their systems and work within the constraints of different technical stacks

• Establish and foster a standard of engineer excellence that will maintain stability and quality across all of our systems

• Ensure quality code and cloud practices are being used by the team

• Oversee the operation and stability of our in-house email platform, ensuring high-quality, consistent email delivery

Qualifications

It’s okay not to meet 100% of these requirements! We’re primarily looking for people who meet some of these requirements and are motivated to learn new technologies and expand their skill set. We’re looking for motivated individuals with experience in some of the following areas. If you’re eager to learn new technologies and expand your skill set, we’d love to hear from you:

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.

• 8+ years of experience as a software engineer, with a focus on:

  • Leading a team working primarily with TypeScript/JavaScript and Java backends. Experience with Next.js, Express.js, and React is essential.

  • Strong command-line skills (Unix/Linux) and version control (Git)

  • DevOps tools such as Docker and Jenkins

  • Working knowledge of MongoDB and PostgreSQL required to oversee database architecture and implementation.

  • Writing unit and integration tests to ensure code quality

  • Preferred: Experience implementing LLMs into existing toolsets and workflows, and general knowledge of how LLMs operate.

Leadership and Management Skills:

• Proven experience managing and developing technical teams, especially in content delivery or email-related platforms

• Ability to create a collaborative, high-performing team culture

• Skilled in managing performance and resolving conflicts

• Guide and mentor a JavaScript-focused engineering team, ensuring high-quality code standards and efficient development pract