Head of Customer Success - US

Our mission

Imagine yourself building the next breakthrough AI/Machine-Learning technology, enabling "AI for everyone" at the start of the company's explosive growth. 

Super.AI is used by global enterprises across all industries, from banks, logistics, and insurance companies to Testing, Inspection, and certification (TIC) or retail companies. Super.AI has created the world’s most advanced AI automation platform to extract data from any document with guaranteed quality. We enable companies to leverage the latest AI models, including. LLMs, and super.AI Data Processing Crowd for human-in-the-loop (HITL) review to automate business processes end-to-end with guaranteed results.

Your profile

You are responsible for creating a “red carpet experience” for our customers. 

We have a very ambitious sales team. Your goal is to be able to deliver a custom Data Program for every customer that the sales team brings in. We have built a powerful technology that makes it fast and easy to build AI. Your goal is to harness that technology, to continuously deliver high-quality Data Programs to each customer using a large pool of outsourced developers.

You will not only make customers smile ear to ear, but you’ll build the process to do this at scale. You will be a jack of all trades doing things like selling, onboarding, training, professional Services, customer support, increasing renewals, cross-selling / up-selling, and advocacy. 

Responsibilities 

• Define and optimize our customers’ journey with scalable processes that can be adopted at scale

• Talk with customers, develop listening points in their journey (e.g., usage, satisfaction, etc.), and find ways to make them smile

• Build a process with outsourced developers to Data Programs for customers and make sure they experience true value

• Align with sales, product, and marketing to make sure the “perceived value” aligns with the “actual value” they get

• Define, measure, and own key metrics and OKRs

• Recruit, mentor, groom, and inspire a world-class team

• Propose improvements to your team’s organizational structure

• Standardize a customer success process and template for our customers

• Identify opportunities for continuous improvement

You’ll be happy with this job if you

• You are customer-obsessed and will do anything (legal) to make the customer happy

• You are a MacGyver with many skills to do whatever you need to do to make the customer happy

• You are a very good communicator, persuasive, with lots of empathy and good listening skills 

• You are technical but can sell 

• A good strategist who can develop plans and bring them to fruition

• Are logical, data-driven, can formulate a concrete hypothesis, keep organized, test it out quickly, and iterate based on the results.

• Can move extremely fast with limited resources.

• Can handle a lot of responsibility, freedom, and ambiguity. You don't get blocked by things but rather knock down walls to get things done.

You won’t be happy with this job if

• You want a single clearly defined role, and aren’t willing to wear many hats to make the customer happy 

• You get stressed out easily from multitasking

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